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Adecco is seeking a detail oriented Operations Analyst to join our client’s team in Pennington, NJ. In this role, you will play a crucial part in providing exceptional support to our Institutional and Personal Retirement clients. This role offers competitive compensation ( $23.44/hour ) over a 12 month contract period.

Top reasons to work with Adecco:

• Weekly Pay

• Upskilling opportunities through the Adecco Aspire Academy

• Dedicated onboarding specialist to guide you from offer to your first day.

Qualifications:

• Strong proficiency in Microsoft Excel, including sorting, filtering, and summing data.

• Excellent problem-solving, analytical, and organizational skills.

• Ability to work independently and as part of a team.

• Strong attention to detail and accuracy.

• Excellent communication and interpersonal skills.

• Previous experience in a customer service or operations role is preferred.

• College graduates with a strong work ethic are encouraged to apply.

Responsibilities:

• Resolve complex client problems and escalated issues promptly and efficiently.

• Ensure adherence to corporate policies, guidelines, and SLAs for all customer inquiries and complaints.

• Stay updated on new product developments, process enhancements, and regulatory changes impacting HBS products and services.

• Assist with regulatory and audit assessments as needed.

• Provide efficient and courteous service to internal and external clients.

• Track and report Siebel case metrics.

• Serve as a liaison between HBS and other business partners, including external vendors.

• Perform vendor oversight to ensure SLAs are met.

• Handle operational functions such as response/research, account maintenance, and inquiry resolution.

• Collaborate with team members to support workloads and projects.

• Track billing reconciliation for clients and follow up on aged receivables.

• Support fulfillment mailing quality assurance, tracking, and peer review.

• Assist with special projects as assigned by the Team Leader or Manager.

• Provide back-up support for various HBS processes, including debit card updates, monitoring, billing, and more.

• Perform additional duties as assigned.

Pay Details: $23.44 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance