Experience Inc. Jobs

Remote Work: No

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimaging the future – for our people, our customers, and the world.

Let’s create tomorrow together.

Overview:

Zebra Technologies Corporation is engaged in the Automatic Identification and Data Capture (AIDC) industry. Our company helps organizations monitor, anticipate, and accelerate workflows by empowering their frontline and ensuring that everyone and everything is visible, connected and fully optimized. We operate through two segments: Asset Intelligence & Tracking (AIT) and Enterprise Visibility & Mobility (EVM). The AIT segment is engaged in barcode printing and asset tracking technologies. Its major product lines include barcode and card printers, radio frequency identification devices (RFID) and real-time location systems (RTLS) offerings, and supplies, including temperature-monitoring labels, and services. The EVM segment is engaged in automatic information and data capture solutions. Its major product lines include mobile computing, data capture, fixed industrial scanning and machine vision, services, and workflow optimization solutions. Given the broad portfolio of solutions – organizations across the world engage Zebra to provide and maintain mission critical hardware and software solutions.

Responsibilities:

The Zebra Service Organization is a critical differentiator in the marketplace. We provide a variety of warranty and insurance for hardware products in both AIT & EVM segments.

• The Repair Operations team is responsible for the administration of these insurance products by providing timely and high-quality repair solutions to our customers.

• In Asia – we operate in over a dozen countries and process several hundred thousand repairs annually. - The Repair Ops Sr Manager role will be responsible for the satisfactory execution of all APAC depot repairs and ensure the highest level of customer satisfaction.

• On a tactical level - the individual will work with 3rd party depots, manage Zebra owned depots, and work with many internal cross functions such as Quality, Finance, Customer Care, Trade Compliance, and Engineering to meet our financial & operational goals.

• On a strategic level – as we gain more traction with Sales teams, we are constantly evaluating our supply chain network & costs in any given country.

• The individual we hire would be a leader in helping APAC Repair Ops build the most effective supply chain for the future needs of our customers.

• Accordingly, the right candidate will have a broad functional knowledge of the supply chain, demonstrated experience serving customers in a high-pressure environment, be diligent in Lean Six Sigma methodology, and someone who can achieve outcomes either by directly managing teams or via influence of cross functional resources.

Qualifications:

Preferred Work Experience:

• Managing Repair Operations / Reverse Logistics / 3rd Party Operations Management

• Responsibility for managing customer facing metrics, working in high pressure/ fast moving / high volume supply chain

• Work history across broad supply chain functions (planning, operations, procurement, logistics, quality)

• P&L management – can relate operational performance to financial metrics, demonstrate ability to improve both

  Skills:

• Operational Excellence - knowledge of Continuous Improvement/ Lean Six-Sigma Methodology, achieved Green or Black Belt

• People Leader – managing Front Line Employees, interacting with Sales teams and other Supply Chain cross functions.

• Strategic & Highly Analytical – proficient in business case development, supply chain strategy development / implementation, analytics across various supply chain metrics.

• Self-Starter / Problem Solver / Change Agent – ability to operate with minimal oversight, take ownership of any problem until resolved, understands how to navigate organization to implement solutions.

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com (https://www.zebra.com/ap/en.html) email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.