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Teradyne Product Support Engineer in Penang, Malaysia

Organization & Role

Teradyne Memory BU product support team is seeking a highly motivated, energetic, technically driven product support engineer to provide world class support to the current and future generations of Teradyne Semiconductor Memory Test Products.

Responsibilities

  • Manages customer requests, product escalations, and service emergencies

  • Provide product support to new installations, and all active installed base

  • Support Engineering with customer floor plan and first site kit development

  • Create and provide Product Training Documents and Procedures to field team

  • Coordinate and support PUP and PIP activities at international sites as needed

  • Coordinate RMA repair activities and prioritization based on customer needs

  • Participate in new product definition and coordinate EHS requirements between Engineering and Customers

  • Coordinate field customer quality and installation issue feedback

  • Support process or quality related issues including periodical manufacturing process audit

  • Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.

  • Create customer facing failure analysis or failure investigation progress reports

  • Travel for training, support, and installation activities worldwide

  • Other product support and customer support assignments as required

Basic Qualifications & Skills

  • 3-10 years of product support/service experience in the semiconductor test industry

  • Strong communication, organizational and multi-tasking ability

  • Ability to schedule and manage small projects is desired.

  • Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage

  • Flexible to work at multiple time zones and able to travel as needed

  • Worldwide travel 520%, meeting customers, and resolve problems at customer sites

Education

  • Graduate of Bachelor of Science in Electronics or equivalent courses

Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at HR.Service.Center@teradyne.com for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

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