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Arrow Electronics Assistant Manager, Customer Services in Penang, Malaysia

Position:

Assistant Manager, Customer Services

Job Description:

What You’ll Be Doing

  • Manage the department, overseeing and assessing staff activities. Strategizing and assisting staff with duties where required.

  • Manage customer service staff, including hiring, performance management, training and employee development. Respond to customer escalations and performance issues of the department.

  • Designing, implementing and improving on customer service process. Participate in development of key measures and reports for management of service requests.

  • Track and report quality issues using reports from ERP system, customer surveys, etc. including return, invoice disputes, shipping discrepancies, claim issues, freight issues and vendor issues.

  • Performing additional duties where needed

What We Are Looking For

  • Bachelor’s degree and a minimum of 5 years of related experience.

  • Coordinates and supervises the daily activities of business or technical support or production team.

  • Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.

  • Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager

  • Typically does not spend more than 20% of time performing the work supervised

  • Accountable for the results of medium-sized routine support or production operations teams

  • Solves problems based on practice and precedent.

  • Trains team members and provides input to employee performance evaluations

  • Good command of English, Bahasa Malaysia, and Chinese language.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

  • Medical, Group Insurance Plan

  • Performance Bonus

  • 5-Day Work Week

  • Growth Opportunities

  • And more!

Location:

MY-Penang, Malaysia (Pintasan Kampung) GPS

Time Type:

Full time

Job Category:

Business Support

Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

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