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Frontdoor Customer Service Specialist II/Authorizer (OneLand) in Payson, Arizona

Landmark/OneGuard is one of the fastest-growing, home warranty companies in America! We're growing fast and looking for highly motivated, honest and personality-driven professionals to take our Authorization department to a higher level of service. The Authorizer will work with contractors to resolve customer service issues in a timely and accurate manner by providing the best service in the industry.

Our expectations are high. We value the strength and agility that comes from a group of dedicated people, working together, reaching for a common goal. With our values at the core, we seek, hire, reward and retain only those who exemplify the characteristics that contribute to our shared success.

If you are seeking a career, and opportunities to grow, stretch, contribute, serve others and share in our success, we encourage you to learn more about us, and find out if Landmark/OneGuard is right for you.

DUTIES & RESPONSIBILITIES

  • Assist contractors by answering questions about warranty service and coverage.

  • Work with the contractor to determine whether a service request is covered by the warranty contract or not.

  • Authorize contractors to proceed with repairs covered by home warranty claims.

  • Responsible to make sure that cost of repairs are reasonable, falling within guideline pricing and determine if higher than average costs are reasonable for the circumstances.

  • Bring issues that arise with pricing, service, industry and trade trends, etc. to the attention of Contractor Relations.

  • Delivering decisions to customers regarding the diagnosis of their failure and educate the homeowner on how the warranty works.

  • Place orders for warranty parts and services; ensure accuracy to avoid delays in service.

  • Manage your Work Space and emails in an efficient and organized manner, promptly responding to the needs of customers and contractors.

  • Create an environment that is appealing and friendly to contractors, customers and peers.

DESIRED SKILLS & EXPERIENCE

  • Being a high school graduate/having a GED is a requirement

  • Previous Home Warranty, Contractor, or Construction experience is highly preferred

  • 3+ years of customer service or quality assurance experience

  • Service-oriented and collaborative team player

  • Possess the right attitude to handle tough calls positively and in a friendly manner

  • Strong attention to detail

  • Outstanding written and verbal communication skills

  • Excellent problem-solving and decision-making abilities

  • Must be a relationship-builder with an ability to work in a dynamic, team-based environment

  • Bilingual in English and Spanish is a plus

Frontdoor is a company that’s obsessed with taking the hassle out of owning a home. With services powered by people and enabled by technology, it is the parent company of four home service plan brands: American Home Shield, HSA, Landmark and OneGuard, as well as AHS Proconnect , an on-demand membership service for home repairs and maintenance, and Streem, a technology company that enables businesses to serve customers through an enhanced augmented reality, computer vision and machine learning platform. Frontdoor serves more than two million customers across the U.S. through a network of more than 16,000 pre-qualified contractor firms that employ over 45,000 technicians. The company’s customizable home service plans help customers protect and maintain their homes from costly and unexpected breakdowns of essential home systems and appliances. With nearly 50 years of experience, the company responds to over four million service requests annually (or one request every eight seconds).For more details, visit frontdoorhome.com.

Job Category: Operations

ID: R0015494

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