Job Information
ASSA ABLOY Order Processing & Reporting Analyst in Pasig City, Philippines
Career Opportunities: Order Processing & Reporting Analyst (31931)
Requisition ID 31931 - Posted - ASSA ABLOY Philippines, Inc. - SEA Emerging Market - Pasig City (#13 Meralco Avenue) - Customer Service & Contact Center Operations - Posting Country (2) - Yes - Associate - No Travel Required
Job Description Print Preview
Nomadix® Inc., now a part of ASSA ABLOY Vingcard, is excited to announce its search for an Order Processing/Reporting Analyst who will report to the Head of Ops Project Management.
We have been serving the hotel technology market for over 25 years and have a global reputation for delivering powerful and personalized connectivity and digital engagement solutions designed with real people in mind. In addition to Hospitality, we also offer managed Wi-Fi services to multi-tenant/multi-dwelling properties and are moving into adjacent markets.
DETAILS ABOUT THE ROLE:
Main Purpose:
Receive & process purchase orders, enter sales orders and following through to billing. Working as part of the team to process orders from Nomadix distributors/resellers.
Key responsibilities and accountabilities:
Primary Duties
Enter high volume of hardware and software customer purchase orders into Salesforce and invoice/CM’s in Accounting Seed software.
Work with logistics to ensure timely and accurate shipments.
Work with technical support department, RMA, licensing questions and some order processing issues.
Daily use of company License Key Server (LKS) to process orders.
Retrieve orders and invoice in multiple customer portals (Ariba/Sap and OpenText Portals)
Enter and process shipment requests via Jira tickets.
Attend weekly Zoom meetings, respond to internal request via slack, use of fulfillment center portals.
Learn and adhere to evolving order processing policies and procedures.
Follow up on customer billing inquiries, lead times and pricing issues.
General
Ability to take on several jobs at the same time.
This person is encouraged and expected to develop their skills and knowledge.
ADDITIONAL DESIRABLE ATTRIBUTES FOR THIS ROLE:
Competency / Performance Drivers:
An energetic, positive, and professional attitude with attention to detail.
Outstanding communications skills, both verbal and written.
Strong customer service and problem-solving skills.
Ability to work independently with minimal supervision.
Experience working in an IT and Salesforce support role.
Technical Expertise
Minimum of 5 years’ experience in an order processing & ad hoc reporting position.
Minimum of 3 years using Salesforce
Working knowledge of Gmail, google docs and sheets.
Proficient with MS Office software: Excel/Word/Access/Outlook
Familiarity with Confluence & Jira a plus
Experience Level:
Minimum of 5 years experience in an Order Processing & Billing support position.
Minimum of 3 years using Salesforce including experience with Account Management, Order Entry & ad hoc reporting.
Education:
Bachelor of Science/Arts or equivalent is desired .
Nomadix brings connected experiences to life. For over 25 years, Nomadix has been a trusted vendor to the world’s largest brands, delivering powerful and personalized connectivity and digital engagement solutions designed with real people in mind. Providing the backbone of visitor-based networks and managed Wi-Fi to properties and venues of any size in over 150 countries, Nomadix enables companies to connect, manage and engage in ways that redefine their digital customer experiences, help them make better business decisions and increase customer lifetime value. For more information, visit nomadix.com.
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We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 61,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.