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Description This position is responsible for developing, promoting and selling all of Western States' parts and service products for on-highway truck (OHT) offerings to customers and TEPS Dealers. This position partners with Western States employees and customers to optimize fleet/operations, shares best practices, and works cross functionally to meet customer needs and objectively resolve issues. This role manages the Oil Lab at Western States and the Product Support Sales team that supports the OHT business. This position is also responsible for developing, managing and maintaining assigned TEPS dealers and working with them to collectively manage and grow the Parts & Service businesses. SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Mission, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization. ESSENTIAL FUNCTIONS: Safety Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards. Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees. Adhering to required personal protective equipment (PPE) as identified in safety policy. Sales, Strategy, and Customer Support Promotes and sells the Western States' on-highway product support services and products by achieving established sales objectives. Researches and develops product support offerings resulting in increased partnership with customers and sales revenue. Works strategically with Product Support to identify and resolve gaps in tooling, parts inventory, training and other areas as identified to support the on-highway truck offerings. Creates parts and service pricing strategies specific to the on highway truck (OHT) industry that aid in profitable growth. Works collectively with existing and potentially new TEPS dealers to grow our coverage areas and overall parts sales. Also, approves and denies TEPS dealer agreements accordingly. Evaluates all TEPS Dealers against established performance standards and develop plans to address identified gaps in performance by TEPS dealers. Ensures TEPS contracts are current and performing in accordance with terms of contract. Resolves customer on-highway product support issues fairly in conjunction with WSECO management to ensure customers receive exceptional product support. Development, Sales Goals, and Implementation Works directly with Parts & Service employees in our Truck Shops to determine customer needs so that they may present on-highway product support information and explain available services. Provides and creates informational brochures and other incentives that inform customers and influence decisions. Manages the effective operation of the Oil Lab and its employees; and defines and manages the throughput and profitability goals for this area. Develops effective OHT Product Support Sales team to include hiring, supervision, annual performance appraisals, training, and development. Administers discipline; authority to hire and terminate employees. Ensures that sales goals, coverage levels and sales development is in place to successfully achieve WSECO OHT Product Support sales strategies. Develops sales goals and objectives for the OHT Product Support Sales Team. Creates development plans for OHT Product Support sales team addressing growth and coverage areas. Ensures training opportunities are address