Job Information
Columbia Basin College Customer Service Specialist 2 - Transitional Studies in Pasco, Washington
Columbia Basin College ("CBC" or the "College") seeks a Customer Service Specialist 2 to provide high quality services and support to prospective and returning students in the Transitional Studies Department. This position will interpret and apply applicable policies and procedures while serving as a central point of contact for routine inquiries, transactions, and customer service issues in a team-oriented environment. This position reports to the Director for Transitional Studies.
**This position closes on June 27, 2024 @ 11:59 PM Pacific Time.
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If you have questions or need assistance during the application or search process, please contact the recruiter for this position, Denise Cook at *[dcook@columbiabasin.edu]{tabindex="0"} or (509) 542-4407.*
Primary Responsibilities:
- Provide professional, courteous and empathetic student assistance in the Transitional Studies Department via face-to-face, email and phone calls handling routine inquiries, transactions and customer service problems;
- Assist new and returning students in navigating through the registration process, options and goals, providing accurate and timely information to aid decision making;
- Assist in the accurate evaluation of transcripts for students seeking a high school diploma; understand and explain placement scores and transcript evaluation; serve as back-up proctor for CASAS placement exams as needed;
- Communicate policies and processes to prospective students and community members and assist with application processes as appropriate;
- Enter and maintain accurate data on prospective students throughout the intake, testing and registration process in division databases and spreadsheets; accurately process student forms, documents and other information necessary to complete transactions and processes;
- Assist students in understanding account balances, tuition payment obligations, options and deadlines;
- Handle routine, cross-departmental student issues, facilitating resolution within guidelines and making appropriate referrals when issues need to be addressed outside of Transitional Studies; and
Perform other related duties as assigned.
Required Qualifications:
- Associate's degree or equivalent education from an institutionally accredited college or university;
- Two (2) years of experience providing customer service; and
- Bilingual and biliterate in English and in Spanish.
Preferred Qualifications:
- Experience assisting non-native English speakers or adults with academic skills below high school completion; and
- Intermediate proficiency in Microsoft Office.
To view a complete position description and/or apply, please visit our website at www.columbiabasin.edu/jobs{rel="nofollow"}.
CBC is an Equal Employment Opportunity/Affirmative Action Employer. Protected groups are encouraged to apply.