Experience Inc. Jobs

Job Track Description:

• Requires broad technical expertise and company/industry knowledge.

• Accountable for program management functions.

• Assists other associates in achieving goals.

• Manages performance appraisals and pay reviews.

• Manages training for 3 or more employees.

• Manages hiring and termination actions.

General Profile

• Accountable for team performance and results.

• Manages professional employees and/or supervisors.

• Adapts plans and priorities based on resource and operational challenges.

• Acts based on policies, procedures.

• Receives guidance from managers.

• Provides technical guidance to employees, colleagues, and customers.

Functional Knowledge

• Understands and applies concepts in the field of expertise.

• Has growing knowledge of other disciplines.

Business Expertise

• Translates strategy and priorities into work product.

Impact

• Positively impacts the level of service.

• Influences the team’s ability to meet quality, volume, and timeline targets.

• Guides based on policies, resource requirements, budgets, and business plans.

Leadership

• Builds team engagement to meet service and operational challenges.

• Provides recommendations for OT, operational expenses, and rollup data.

Problem Solving

• Resolves technical, operational, and organizational problems.

• Supports problem solving across an organizational matrix.

Interpersonal Skills

• Guides and influences internal and external customers, or agencies.

Responsibility Statements

• Serves as point of contact and a mentor for resolving complicated issues related to accounting.

• Provides day-to-day leadership to team members.

• Organizes training and refresher sessions for the team.

• Prepares a training and developmental plan for all team members.

• Supports recruiting, staffing, training, and onboarding processes.

• Assists with performance management processes.

• Completes performance evaluations for assigned staff.

• Identifies and mitigates risks/issues that are potential bottlenecks to the process.

• Performs other duties as assigned.

• Complies with all policies, procedures, and standards.