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AC Pro Counter Sales in Pasadena, California

Title: Counter Sales Associate

Reports to: Branch Manager

Established in 1986, AC Pro is a fast-growing heating and air conditioning distributor. A family-owned business with locations in California, Arizona, and Nevada, we provide products and solutions to heating and air conditioning contractors. Our company culture is built around providing an incomparable experience for our customers, creating a safe and enjoyable work environment for our associates, and using technology to improve efficiency and provide customers with products and services that are second to none.

About the Position

AC Pro is looking for counter sales associates who are passionate about delivering top-notch customer service and who are eager to learn and grow in their careers.

In this position, you will be responsible for ensuring that customers have an enjoyable and memorable experience every time they visit your store. This opportunity is perfect for someone who enjoys connecting with customers, takes pride in maintaining an inviting store presence, and draws satisfaction from helping customers find what they need, when they need it.

Our ideal candidate is a team player who takes initiative to become an expert at the counter, thrives in a fast-paced environment, and sees every learning opportunity and added responsibility as stepping-stones in their careers.

If you're ready for more than just a job and are willing to work hard and commit yourself to learning and developing your skills, then you will find that this position is the perfect springboard to advance at AC Pro. Many associates that have joined the company as counter sales associates are now enjoying rewarding careers as supervisors, assistant managers, branch/store managers, and territory managers. If you're ready, we'd love to hear from you!


Duties include but are not limited to the following:

  • Provide exceptional customer service each and every time.

  • Build relationships with your customers, learn to anticipate their needs, and help make their jobs easier.

  • Effectively communicate the benefits of the products and services we offer.

  • Make product recommendations that will best fit the customers' needs.

  • Become familiar with our online store, products, and marketing programs.

  • Help create an inviting store presence by helping maintain a safe, clean, and organized store.

  • Enter and process customer orders, quotes, returns, and transfers.

  • Help maintain a fully stocked, clean and organized showroom/warehouse.

  • Assist with pulling orders, loading/unloading, and maintaining an accurate inventory.

  • Basic housekeeping - sweep; dust; bathrooms; etc.

Preferred qualifications:

  • Excellent customer service and communication skills.

  • Previous customer service experience is preferred.

  • Experience in the HVAC industry is a plus.

  • Ability to work in a busy, fast-paced environment with shifting priorities.

  • Excellent problem-solving skills.

  • Computer literate with the ability to pick up new computer software programs easily.

  • Able to work overtime and Saturday mornings.

Our culture & environment:

  • Extremely fast paced environment.

  • Leadership is interested in your ideas to improve the job and company.

  • Good ideas and hard work are valued over titles and degrees.

  • We are committed to diversity in the workplace.

As a member of our team, you will enjoy:

  • Competitive pay

  • Medical & Dental: HMO and PPO options

  • Vision Plan

  • Company-Paid Life Insurance

  • 401(k) Retirement Plan

  • Weekly pay periods (every Friday)

  • Employee Assistance Program (EAP)

  • Vacation & Sick Pay

  • Paid Holidays

  • Veteran's day off with pay for associates who served in the military

Schedule: Morning shift

Pay Range: Starting at $24.00- $28.00 per hour (DOE)

All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.

Equal Opportunity Employer / Veterans encouraged to apply