Job Information
Blue Foundry Bank Quality Control Specialist in Parsippany-Troy Hills, New Jersey
About Blue Foundry Bank
This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done.
At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one.
In addition, our comprehensive compensation package includes; medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement.
Position Summary
The Quality Control Specialist is a key member of the bank's Quality Control (QC) team, supporting the Quality Control Manager in ensuring the operational integrity and effectiveness of the bank's customer-facing channels. This role is pivotal in maintaining high standards of operational soundness, efficiency, and quality across the Direct to Consumer (DTC) area. The specialist's responsibilities span various aspects of quality control, operational improvement, and compliance.
The Quality Control Specialist is instrumental in maintaining the bank's high standards of quality and compliance within its customer-facing operations. By supporting the QC Manager and collaborating with the DTC management team, the specialist helps to ensure that the bank delivers exceptional service to its customers while operating in a sound and compliant manner. Through continuous monitoring, feedback, and improvement efforts, the Quality Control Specialist contributes to the overall success and efficiency of the bank’s DTC operations.
Primary Responsibilities
Monitors, measures, and assesses quality of work production and operational performance of Direct-to-Consumer teams; recommends and implements operational enhancements and efficiencies
Maintains open lines of communication with Quality Control Manger, provides regular, clear, and understandable feedback on operational performance and recommends process improvements
Assists the Quality Control Manager with assessing training needs pertaining to new account opening, branch operations, and quality of work; communicates knowledge gaps and learning needs to Direct to Consumer managers to ensure their reporting teams have operational training delivered in the manner most effective in conveying critical skills
Performs recurring branch operations reviews, new account reviews, and surprise cash counts for each branch location, compiles and reports results to the Direct-to-Consumer management team
Works closely with the Operations team identifying areas of improvement as it relates to the daily audits and suggests process improvements
Monitors and ensures compliance with internal and external service delivery standards for reporting team/function; ensures internal and external customers receive accurate, efficient, and consistently high levels of service
Assists the Quality Control Manager in evaluating, creating, and maintaining branch and contact center procedures, ensuring procedures are up to date, current, and coordinated across Consumer Banking functions
Works with the Quality Control Manager to conduct regular branch visits to assess operational performance and adherence to controls; reviews reports and maintenance logs to resolve all outstanding issues
Additional Responsibilities
Promotes a professional, collaborative, and productive work environment
Identifies business needs pertaining to Direct to Consumer operations, controls, and quality of work; assists in developing and implementing strategies and tactics aligned with corporate objectives to resolve issues/problems, enhance quality of work, and promote operational effectiveness/efficiencies
Assists in the development and implementation of branch and other Direct to Consumer operational processes
Assists in ensuring that all Direct-to-Consumer team members have the required information and resources to successfully perform all operational and controls related functions of their roles
Promotes a culture of continuous improvement; encourages team members to suggest and implement changes that lead to increased efficiency, quality, and effectiveness; proactively identifies and implements operational enhancements
Supports other departments, such as Special Account Services and Operations, with various operational and quality related responsibilities
Proficiently, accurately, and professionally handles inquiries from customers and other Bank departments as needed, while complying with established policies and procedures
Retains current knowledge of Bank policies and procedures including the Code of Conduct
Maintains confidentiality of customer information by complying with the Privacy Policy
Performs other duties as assigned
Position Requirements
Bachelor’s degree preferred; high school diploma or equivalent required
A minimum of four years’ experience in supervising banking operational functions or back-office support teams
Expert knowledge of core system functionality; including account maintenance tasks, transaction processing, account opening, and complex account research
Excellent leadership, interpersonal, communication (written and oral), negotiation, collaboration, internal/external service delivery, organizational, project management, analytical, follow-up, problem- solving, prioritization, and time management skills
Extensive knowledge of banking regulations, regulatory requirements, and operational workflows
Ability to concentrate on fine detail work with constant interruptions
Ability to build strong relationships and interact with multiple levels of management internally and externally
Skilled in monitoring/tracking reports, identifying trends, and analyzing data
Must meet deadlines for assigned tasks and delivers quality work
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.
Come join the Blue Crew community and be part of our success!