Experience Inc. Jobs

Senior Manager Patient Services Hub Operations

Date: Nov 25, 2024

Location:

Parsippany, United States, New Jersey, 07054

Company: Teva Pharmaceuticals

Job Id: 59321

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The Senior Manager, Patient Services Hub Operations seeks to optimize the process of enrolling patients in Teva’s service and support program. This role influences and depends heavily on the use of data analysis and insights across Teva’s portfolio to enhance the customer experience in Patient Services. This role is responsible for data consolidation, structuring, and report design to ensure effective communication of performance outcomes. Key responsibilities include daily performance report reviews to identify trends and improvement opportunities, hosting meetings with stakeholders to discuss performance data, and gathering actionable insights to refine Patient Services programs. The Senior Manager will create presentations that effectively convey business performance stories to peers and senior leadership. This role will be expected to use strong analytical problem-solving skills, a deep understanding of the Patient Journey, and expertise in visual analytics platforms to establish and manage key performance indicators within vendor environments.

How you’ll spend your day

• Plan and conduct processes to collect, assemble, analyze, build reports, and generate insights from patient services data to inform decision-making and strategic initiatives.

• Design and execution of daily performance review reports to understand and communicate outcomes, identify trends, and suggest opportunities for improvement.

• Host meetings, calls, and periodic business reviews with internal and external contributors and stakeholders to review performance data.

• Effectively partners and communicates with the larger Teva ecosystem outside of the Patient Services Team, to bring back actionable insights as well as feedback from various sources geared toward improving the design of Teva’s Patient Services programs.

• Consolidate and structure data from various sources to create comprehensive reports and dashboards.

• Identify and implement process improvements based on data-driven insights to enhance operational efficiency.

• Builds presentations to accurately reflect business performance stories and presents findings to peers and senior leadership

Your experience and qualifications

Education/Certification/Experience:

• Bachelor’s degree required

• A minimum of five years in the pharmaceutical industry (e.g. operations management, analytics, or a related role) required

• A minimum of two years in patient services or hub operations

• Experience presenting operational performance metrics to senior leadership combining outputs from visual analytics platforms and Microsoft PowerPoint required

Skills/Knowledge/Abilities:

• Technical skill in visual analytics platforms such as Tableau, Qlik or PowerBI required.

• Analytical problem solver, uses data to make inferences and build compelling stories.

• Firm process knowledge of Patient Journey from enrollment, to benefit verification through final approval including prior authorization management, and into appropriate pharmacy fill & refill requirements.

• Knowledgeable with Pharmacy and Medical Benefit administration and vertical business relationships among Insurers, PBMs, and Specialty Pharmacies including Medicaid and Medicare.

• Ability to work with senior leadership to define, establish, and manage key performance indicators within external vendor environments/CRMs (Salesforce Health Cloud preferred) and telephony systems (such as Five9).

• Ability to establish trusting working relationships with internal and external partners.

• Excellent communication and presentation skills.

• Demonstrates continuous improvement mindset.

• Ability to work independently as well as in teams and be very flexible to prioritize, then reprioritize due to competing needs.

Travel Requirements: Approximately 30% travel throughout the US, which may include weekend and overnight trips

Enjoy a more rewarding choice

We offer a competitive benefits package, including:

• Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.

• Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.

• Time Off: Paid Time Off including vacation, sick/safe time, caretaker time, 13 paid Holidays and 3 paid floating holidays.

• Life and Disability Protection: Company paid Life and Disability insurance.

• Additional benefits include, but not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site (https://performancemanager.successfactors.eu/sf/careers/jobsearch?bplte_company=1080030P)

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Important notice to Employment Agencies - Please Read Carefully

Teva Pharmaceuticals USA does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

EOE including disability/veteran