Experience Inc. Jobs

Continue Your Experience of a Lifetime!

Vail Resorts provides a variety of opportunities for employees to grow in their passion for the outdoors while building lifelong connections with teammates and guests from around the world.

As you move from season to season, or begin a year-round career, you’ll continue to receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Our team members are the core of our mission. Providing the Experience of a Lifetime for our guests starts with you.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://vailresorts.service-now.com/hrportal?id=knowledge&sys_id=4a491bcbdb8b6b0091bb929adb9619fe)

Product Manager

The Product Manager is a member of the Park City Ski and Snowboard School supervisory team who reports directly to the Location Manager. This positions primary responsibility is to support the instructors in the delivery all children’s ski & snowboard school daily operations, including but not limited to, organizing classes at line up, guiding and supporting instructors in lesson content and delivery, helping facilitate lunch, communicating with parents and building schedules. It requires a minimum of two seasons of teaching skiing or snowboarding and a minimum of PSIA or AASI level 2 (or equivalent). Additionally the product manager works is the liaison between the children’s school, adult school, and the product sales team to ensure that all products are appropriately staffed to accommodate the projected business needs at their location.

This is a salaried winter seasonal position.

Leadership

• Leader among Supervisors: exhibits a strong, confident, and reassuring leadership presence

• Actively involved with the Location Manager in the development and growth of the supervisory team

• Ensures consistency of Supervisor actions, consistency of EOS reviews, adherence to SOP’s, and guest service standards

• Acts as the Manager on duty in the absence of the Location Manager

Management

• Staffing and Scheduling

• Assists Location manager in forecasting and evaluating staffing levels relative to business needs

• Monitors product inventory levels in RPOS; communicates and works with the Location Manager to maximize revenue opportunities through the efficient utilization of instructors

• Monitors instructor schedule changes and RPOS scheduling accuracy

• Addresses compliance issues with supervisors and instructors (Ex. Days off, sick calls, etc…)

• Ensures proper mix of certified and experienced instructors within all products; facilitates the fair and equitable movement and assignment of instructors among all products, programs, and locations. Communicates regularly with, the Location Managers, Product Managers, Private Lesson Concierge and Private Lesson Administrators to facilitate the proper allocation of instructors to private lessons

Operations

• Takes the lead in Guest service issues and provides support to supervisors in service and recovery efforts in our on-snow daily operations.

• Administer accurate record keeping and reporting systems. Ensures the timely submittal of payroll information by supervisors

• Mentoring, observations, coaching, feedback and evaluation of instructors and supervisors

• Assign daily tasks and make lesson assignments for instructors scheduled to your work area each day.

• Responsible for supervisory team SOP compliance. Ensures all staff are following company and departmental policies, procedures.

• Scheduling practices and Daily assignments are complete and posted

• Timely Recognition and Disciplinary actions and follow up

• Responsive and attentive to GX comments and actively executes guest recovery.

• Lead special activities, and maintain facilities – including kids rental facilities

• Responsible to assist with hiring, interviewing candidates and training

Qualifications

• Demonstrated ability to communicate professionally and effectively with a variety of demographics in line with our DEI value

• Demonstrated ability to perform in a high paced, variable, multi-faceted environment with the ability to multi-task

• Strong computer competency required - Proficiency with Microsoft Office, Windows based applications and internet based software

• Experience with RPOS or RTP preferred

• College degree and/or two years relevant proven leadership experience in related field, or a combination of education and experience from which comparable knowledge and skills are acquired

• PSIA/AASI Level 2 Certification (or equivalent international certification) preferred

Physical Requirements

• Strong Skiing or Snowboarding skills - Possesses the ability to Ski/Ride most terrain in order to appropriately respond and travel to on hill situations

• Able to withstand lengthy exposure to cold and inclement weather

• Able to sit at computer for extended periods of time

• Physical strength and ability to respond appropriately to emergency and other unplanned situations

The expected pay range is $59,500 - $60,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 501876

Reference Date: 06/17/2024

Job Code Function: Ski/Snow School