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With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

As part of our Global Delivery Team, you will use your engineering and architect skills to help our customers succeed with our wide range of collaborative and productivity services. Come and join a thriving and growing team that provides world class engineering and professional services to our customers.

This opportunity will allow you to work with our customers as their trusted technical adviser around the range of solutions in our comprehensive Modern Work environment. You will deliver best in class engineering and architecture expertise/services, helping our customers to modernise and transform their collaboration and productivity services.

As a Cloud Solution Architect, you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your SharePoint and M365 solutions expertise you will lead Business & Technical conversations with customers to drive value from their MS investments, help customers modernise their environment and move to cloud based solution as appropriate ; including identifying resolutions to issues blocking customer success projects.

This is a customer facing role and is flexible in that you can work up to 50% from home but is largely dictated by remote vs onsite customer delivery. This is a customer facing role with frequent customer site present.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Centricity

Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Microsoft Teams & Employee Experience Solutions expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes​.

Customer/Partner Insights: Provide feedback & insights from customers/partners to the relevant MS teams, including Product Groups, to enable continuous improvement.

Business Impact

Cloud Growth: Actively engage with business and technical decision makers to drive intent, enablement, and usage of customer-owned Microsoft Employee Experience Solutions. Develop opportunities to drive Customer Success business results by working with customers to ensure they understand Employee Experience Solutions value proposition. Manage operational excellence and customer health by ensuring process compliance and managing pipeline. Meet or exceed Key Performance Indicators and targets.

Resolution of Customer Blockers: Identify resolutions to issues blocking customer success projects by leveraging the knowledge of Employee Experience Solutions subject matter expertise. Lead business & technical conversations with customers to drive value from their MS investments.

Technical Leadership

Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals​.

Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to community knowledge, prioritize IP, and learn from others to help accelerate your customers transformation journey.

Qualifications

Required/Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field and relevant recent experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.

• Experience with Level 200/300 of SharePoint on-prem in one or more of the following areas:SharePoint architecture / Topology SharePoint Service Applications SharePoint Troubleshooting skills SharePoint Authentication Providers SharePoint (Zero downtime) patching SharePoint Basics for instance how to create sites, list, manage permission etc. SharePoint Disaster Recovery scenarios Upgrading between SharePoint versions Managing, maintaining, and migrating Enterprise SharePoint Server Scaling Enterprise SharePoint environments Configuring SharePoint Hybrid solutions Migrating to SharePoint Online 

• Fluent in French and English.

Preferred Experience:

• Customer Success: Experience in Customer Success for productivity, employee experience solutions, and business process transformation platforms. Strong technical aptitude and desire to work with both business and IT stakeholders.

• Executive Stakeholder Value: Experience in building and maintaining executive-level stakeholder relationships and leading value proposition conversations aligned to customer priorities and outcomes. Ability to interpret and dissect the industry and business priorities of customers.

• Business Process Analysis: Depict customer business processes and prepare for the analysis and improvement of business process performance. Articulate, demo, and present complex customer concepts to varying audiences, such as BDMs (Business Decision Makers) & ITDMs (Information Technology Decision Makers). Technical.

• Ability to guide a customer from competitor solutions to Microsoft Modern Work Collaboration and Productivity Solutions.

• Ability to map the customer’s business process to product capability within the Modern Work portfolio.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .