Experience Inc. Jobs

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

To be the client billing focal for our Client and our vendor partner. To follow and improve our checks and balances by following and updating our documented processes to developed and ensures billing accuracy and the continuity of the work. Contributed to IBM achieving a successful result in the handling of our financial needs. Productivity skills and attention to detail contributed to IBM gaining the high level of confidence to client and our vendor partners have in the billing data IBM produces. Needs to be a team player working closely with other CSM and the PMO peers to ensure vendor partner purchase orders are accurate and in place in order to ensure the timely processing of vendor invoices. The Client Service Manager (CSM) role provides clients with total account system support. The CSM establishes, maintains and improves the client relationship regarding all aspects of the contracted services as the representative of IBM. They clearly understand the client's business target, strategy, requirements and how the contracted service support these client objectives. The Service Manager maintains and reinforces the client relationship, improves the client satisfaction and builds a trusted relationship with the client. They supervise the implementation and delivery of the contracted services and are aware of complementary offerings that might contribute to the success of the client's business and expand IBM's footprint. They have a fundamental role for the management of the IT services contracts and have a deep understanding of the contract deliverables and overall Statement of Work (SoW). The CSM acts as the single interface with the client for the readiness and the execution of the operations necessary to run the contract. They ensure the management of agreed service levels applicable to the technical support teams by tracking of the maintenance operations and proper reporting of the client's maintenance operations. Performs service delivery Crisis Management, Invoicing, Inventory management, Cost Management, Vendor Management, maintains an audit ready posture and meets all business control requirements. The CSM develops and implements action plans to improve service quality delivered to the client to ensure client satisfaction and contractual conformity. The CSM coordinates Client and IBM resources to ensure efficient service delivery. The CSM supports the Delivery Project Executive (DPE) in identifying growth opportunities and contract profitability. Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise. Guides Functional Objectives or Technologies.

Required Technical and Professional Expertise

Environment:

Professional knowledge related to incumbent's function/business unit and its processes.

Communication/Negotiation:

Advises other professionals. Effectively utilize group dynamics. Negotiates to define approaches and goals.

Problem Solving:

Recognizes complex problems related to functional objectives. Applies creativity and judgment to developmental work on different projects within the business environment. Analyzes situations and implement solutions, or develop new system elements, procedures or processes.

Contribution/Leadership:

Provides ongoing technical/operational guidance to lead professional work teams, conducts special projects, or manages department(s) (national or international). Understands department/ functional mission and vision. Utilizes expertise to directly influence people outside department or function. Sometimes no precedent exists. Defines and decides objectives within specified business concept or project and may have responsibility for tools and assigned resources.

Impact on Business/Scope:

Accountable for department results and for activities and/or projects involving multi-functional teams.

Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses. Regularly participates in overall functional program planning.

Preferred Technical and Professional Expertise

Understanding complex billing for multiple vendors.

Has work with a large contract working with multiple PMO and CSM reps

Good customer skills

On time deliverables and organized documentation for quick reviews

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.

• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.

• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.

• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.