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Stanford Health Care Relief Food Service Worker (Multiple Openings) in Palo Alto, California

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Rotating - 08 Hour (United States of America)

Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Food Services Department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced, sustainable food to support healing and wellness. Our Food as Medicine philosophy brings awareness to the critical link between eating healthy and living well.

Relief Food Service Worker’s starting pay is $29.57 an hour. We are looking for the following relief positions:

• Dishwashers

• Responsibilities: Washing dishes, utensils, pots, and pans, and cleaning and maintaining the dish room areas and equipment.

• Porters

• Responsibilities: Cleaning the back-of-house kitchen area and kitchen equipment.

• Production Workers

• Responsibilities: Preparing cold food items from standardized menus, recipes, and verbal instructions. This includes chopping, cutting, making sandwiches, wraps, salads, smoothies, and grab-and-go items.

• Retail Café Workers

• Responsibilities: Cashier duties, serving hot and cold food, stocking and maintaining grab-and-go food items, preparation of specialty coffee drinks, and other barista functions. Also, maintaining a small dish room and cleaning the dining area.

• Tray Passers

• Responsibilities: Preparing, assembling, and delivering patient trays in a timely and sanitary manner, with a strong focus on providing excellent customer service.

A Relief Position does not have a set schedule, guaranteed hours, or benefits. While Relief employees may be included on the work schedule released every two weeks, many of their hours will come from a supervisor’s same-day call to come into work when needed. Relief employees must be available to work at least one day a weekend and two days during the week (for Tray Passers only, both weekend days and at least one day during the week).

After passing competency checks, Relief employees are eligible to apply for Part-Time or Full-Time Food Service Worker positions, which have guaranteed hours and full benefits. All frontline Food Service Workers start as Relief Workers.

This is a Stanford Health Care job.

A Brief Overview

Under the direction of the Food Service Managers and Supervisors is responsible for preparation, assembly, and distribution/delivery of patient trays, retail and catering services, and other food related services in a timely and sanitary manner while focusing on a consistently high level of customer service. Maintains dish room, washes dishes, utensils, pots and pans. Removes and disposes of trash and cleans and maintains food service areas as directed.


Stanford Health Care

What you will do

  • Adheres to all food handling procedures according to Joint Commission, local health department and all other regulatory standards as required.

  • Assembles nourishment's accurately per diet order.

  • Assembles patient trays in a timely and accurate manner.

  • Assists in the orderly cleanup activities of the tray line and kitchen as required.

  • Check trays for missing or special write-in items. Follows up on absent items.

  • Communicates effectively to achieve desired outcomes and maintains positive working relationships.

  • Conforms to policies regarding dress code, use of Paid Time Off (PTO), time sheets, philosophy, etc.

  • Contributes to cost containment by managing time and supplies so that assignments are completed as scheduled and resources are not wasted.

  • Delivers late trays, new patient trays, special requests and floor stock per department parameters.

  • Delivers trays to patients per established schedule.

  • Exercises proper use of equipment at all times.

  • Follows HACCP guidelines and completes documentation as per departmental protocol.

  • Follows Hospital Infection prevention policies and procedures.

  • Follows Hospital safety guidelines for self, patients, visitors and employees.

  • Functions as a cashier and handles money in accordance with the departmental money handling policies.

  • May assist in pouring, slicing, portioning of food items.

  • Observes proper portion control techniques.

  • Provides customer service in a positive and friendly manner.

  • Removes and disposes of trash.

  • Seeks resources for direction, when necessary.

  • Sets up and cleans up for catering events and other activities as directed.

  • Sets up stations in the retail cafeterias and serves customers.

  • Stocks assigned station per established par levels.

  • Washes and sanitizes all service and cookware in accordance with all health department regulations.

Education Qualifications

  • None required

Experience Qualifications

  • None Required

  • 1 year Food/customer service preferred.

Required Knowledge, Skills and Abilities

  • Ability to establish and maintain respectful relationships with a diverse population

  • Ability to prioritize work assignments and use time efficiently

  • Ability to speak, read, write, and understand English effectively at a level appropriate for the job

  • Ability to take direction from patient care providers to meet the needs of the individual, including age related requirements

  • Ability to work effectively as a team player

  • Ability to work with any patient, customer, or coworker, regardless of race, gender, disease process, life-style, religious or cultural beliefs, or treatment

  • Knowledge of and ability to use kitchen and general cleaning materials and equipment

  • Knowledge of basic food preparation practices, common table setting, and the ability to learn the methods and procedures of large-scale kitchen work

Licenses and Certifications

  • None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

  • Know Me: Anticipate my needs and status to deliver effective care

  • Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

  • Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $29.57 - $33.06 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .