Job Information
Lucile Packard Children's Hospital Stanford Director - OR Support Services in Palo Alto, California
Clinical Services
1.0 FTE, 8 Hour Day Shift
At Stanford Children’s Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.
Job Summary
This paragraph summarizes the general nature, level and purpose of the job.
Provides leadership to Sterile Processing, Anesthesia Technicians, and Operating Room Assistant teams and assists all providers and ancillary departments as a central point of contact. The director is accountable for enhancing the organization¿s capacity to perform through strategic leadership, change management, quality management, relationship management, information knowledge management, resource management, and personal/professional development objectives. Collaborates with perioperative leadership, physician leaders, and stakeholders across the organization to provide equipment, transport, and 24/7 OR support. Works proactively with the operating room management team and stakeholders to deliver direction from the top down and coordinate needed operational planning activities for the overall benefit of the organization. Develops and manages the department capital and operating budgets. Develops, plans, and implements strategies to ensure cost control and revenue enhancements. The Director is responsible for the development and attainment of the service mission, short- and long-term goals, operational goals and objectives identified for the service and departments. Responsible for the development and implementation of department policies and procedures.
Essential Functions
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.
Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Must perform all duties and responsibilities in accordance with the hospital’s policies and procedures, including its Service Standards and its Code of Conduct.
Provides leadership and oversight of the OR Support Services management team and enables growth, self-direction, strong leadership skills and team building to manage 24/7 operations in partnership with surrounding departments.
Supports/leads daily management activities and process improvement work, ensuring front line involvement. Assists the Vice President and collaborates with surgical leadership in performing the short-term and long-term strategic and operational goals to drive efficiency in turnover times.
Develops and implements policies and procedures that guide and support the provision of services which meet the external regulatory and statutory requirements; ensures that policies and procedures are compatible with the function and goals of the hospital and clinics.
Directs all administrative, fiscal, human, technical and clerical services for the OR Support Services areas; determines the number of qualified staff needed to provide adequate resources for the delivery of these services; provides resources, both financial and staff, to build new opportunities for business expansion; determines resources required (facilities, equipment and supplies) for the effective department operation.
Prepares annual operating and capital equipment budgets; monitors monthly budget reports, explains any operational variances as needed in accordance to the flex budget standards.
Reviews department operations for cost and efficiency improvements, implements as appropriate.
Plans, organizes, manages, directs and delegates authority / responsibility to meet the day-to-day operational activities of the OR support service areas and programs. Assists the VP in determining policy, program priorities, and the utilization of resources to fulfill established institutional objectives and the delivery of optimal health care services.
Directs all activities related to vendors/equipment/instrument decontamination, processing and sterilization to meet the needs of all customers and ensures all processes are compliant with applicable standards and regulations. Works with VP and Executive director of Surgical Services on prioritizing operating and capital budget requests for services.
Responsible for management and oversight of supplies, equipment, trays, and support services for all operations and functions in the Treatment Center rooms providing patient care. This role will directly work alongside the other directors with other supporting scopes and roles to coordinate cost-effective, safe, and quality care. Will directly be accountable to the non-labor and labor management of processes, and constantly partner to improve on metrics, policies, and structure to handle growth and new programs.
Oversees the provision of quality, cost-effective Sterile Processing and Anesthesia support services following standards of practice and SHS policies and procedures. Responsible for ensuring Anesthesia Techs, Sterile Processing, and Operating Room Assistants adhere to all Lucile Packard Children¿s Healthcare guidelines, policies, procedures, and collective bargaining agreements.
Provides ongoing leadership, coaching, and mentoring to staff, including timely performance evaluations, employee engagement activities, disciplinary action, and hiring/termination requirements. Coaches and monitors the performance of Sterile Processing and Anesthesia Technician Managers and implements corrective action if needed. Recommends hires, merit pay increases, and promotions. Mentors Anesthesia and Sterile Processing Managers to coach, orient, and provide feedback to departmental personnel correctly.
Collaborates with Operating Room, Anesthesia, and Sterile Processing management to ensure a structure for all support services accurately reinforces the Perioperative Region, Ancillary areas, and Off-Site Clinics. Approves implementation of said model for safety, efficiency, and cost-effectiveness.
Collaborates with the Anesthesia and Sterile Processing Managers department to construct a plan to develop and recommend annual budgets. Overseeing expenditures, completing variance reports, and implementing corrective action to resolve budget variances.
Develops a strategy for budget priorities for three areas: Sterile Processing, Anesthesia Technicians, and Operating Room Assistants. Approves resource allocations and staffing models. Holds Technicians and Operating Room Assistant leaders accountable for managing perspective budgets. Work with leaders within the organization to innovatively address and resolve budget issues.
Oversees, collaborates, and supports item recall processes.
Creates opportunities to improve service levels and processes to achieve high customer satisfaction by collaborating with Sterile Processing and Anesthesia Technician Managers.
Guides Sterile Processing, Anesthesia Technician, and Operating Room Assistant leadership to develop action plans for implementation and alignment with organizational goals. Monitors progress to goal completion.
Prioritizes and directs strategic goals that align with the organizational objectives. Achieve alignment of operating support services communicating intent and aim.
Identifies hospital operations¿ strengths and weaknesses and act on opportunities for improvement in patient care/quality, Technician and Operating Room Assistant satisfaction, and overall operational efficiency.
Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelors degree in a work-related field/discipline from an accredited college or university.
Experience: Seven (7) years of progressively responsible and directly related work experience.
Knowledge, Skills, & Abilities
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting, advising, and preparing clear, comprehensive written and oral reports and materials.
Managing complex projects and resources (people, costs, and time) across multiple departments.
Understanding other functional organizations' needs, goals, deliverables, and interdependencies.
Knowledge of Instrument Assembly/Case Cart and Supply Processing.
Knowledge of new technologies (in specific fields) and maintaining and staying abreast of updates and changes.
Knowledge of standard procedures and methods used to decontaminate, clean, inspect, assemble, package, sterilize, store, and distribute items and instrumentation within applicable Federal, State, and other regulatory agencies.
Demonstrated familiarity, knowledge, and understanding of computers and software applications (Word, Excel, Outlook).
Physical Requirements and Working Conditions
The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.
Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (1.0 FTE): $115,585.60 to $153,254.40
Equal Opportunity Employer
L ucile Packard Children’s Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. #LI-GP1 REQNUMBER: 19345-1A