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AVP, Banking Systems ECM Support & QA

• Job ID: 13817

• Functional Area: Information Technology/OZK Labs/Information Security

• Position Type: Full-Time Regular

• Experience Required: 5 - 7 Years

• Location: Ozark, AR Ops Center

• Department: ECM Support & Quality Assurance

• Education Required: Bachelors Degree

• Relocation Provided:

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Position Description:

This position may be located in Ozark, AR. or Little Rock, AR.

Job Purpose and Scope:

Responsible for the organization’s core banking imaging and document workflow storage systems including analyzing, designing, developing, implementing business processes and workflows, and quality assurance testing.

Essential Job Functions:

• Partners with other departments to streamline, automate, and improve business processes and documentation.

• Administers, troubleshoots, and maintains imaging and document workflow technology platforms while maintaining the Bank’s documented security policies to ensure maximum availability.

• Supports existing imaging, hardware, and document workflow applications involving the analysis, maintenance, enhancements, and testing of application.

• Coordinates software upgrades and testing plans with imaging and document workflow application business owners, vendors, and Banking Systems leadership.

• Ensures data and system availability and security by protecting Bank information from unauthorized access.

• Participates in the design of informational procedures and operational tasks of all managed imaging and document workflow systems.

• Maintains a flexible schedule, participates in on-call rotation, and works extended hours, as necessary.

• Maintains industry standard security and redundancy strategies.

• Regularly exercises discretion and judgment in the performance of the other essential job functions.

• Maintains good punctuality and attendance at work.

• Follows Bank policy, procedures, and guidelines.

• Travels on company business, when necessary.

Knowledge, Skills & Abilities:

• Knowledge of relevant windows server/application technology or enterprise software content management application administration.

• Ability to support, test, and identify hardware and software problems in virtualized Windows Server/Windows PC environment.

• Ability to maintain professional working relationships with team members, managers, and vendors.

• Ability to learn, embrace, and incorporate emerging trends into technology strategies to meet business needs.

• Ability to communicate effectively both verbally and in writing.

• Ability to work without close supervision.

• Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.

• Ability to demonstrate excellent and effective customer service skills.

• Ability to maintain confidentiality.

• Ability to demonstrate effective organization, critical thinking, analytical, and problem-solving skills.

• Ability to work effectively and demonstrate flexibility in a continually changing environment.

• Ability to demonstrate creativity, critical thinking, initiative, and problem-solving skills.

• Ability to demonstrate attention to detail.

• Skill in using computer and Microsoft Office products, including Word, PowerPoint, and Excel.

Job Expectations:Operate customary equipment and technology used in a business environment, with or without accommodation.

Note:This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

Position Requirements:

Basic Qualifications:

• Bachelor’s degree in computer science, Information Management, or in “STEM” field such as Science, Technology, Engineering or Math, or commensurate work experience, required.

• 5+ years professional experience managing Enterprise Content Management systems, required.

• 5+ years of work experience with Microsoft’s Suite (M365, SharePoint, PowerBI, PowerApps), preferred.

• 3+ years of work experience in an enterprise server environment analyzing, administering, and troubleshooting virtualized Windows servers and imaging and documenting workflow applications, preferred.

• 1+ years supervisory experience or leading/managing a team, preferred.

  Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.