Job Information
Titan Protection Video Monitoring/Dispatch Operator in Overland Park, Kansas
19.50 per hour | 9350 Metcalf Avenue, Overland Park, KS, United States | Hourly | Dispatch Operations | Full Time
Employment Type: Full-Time
Compensation: $19.50/hr
Benefits: Competitive Wages - Medical, Dental, Vision, Life, and 401k after 90 days - Paid Orientation and Training - PTO Accrual for Full-Time Employees after 90 days - Annual Performance Reviews and Incentives - $250 Employee Referral Bonuses
Schedule: Saturday & Sunday 8:00am - 4:00pm and Monday, Tuesday, and Wednesday 4:00pm-12:00am
Titan Protection and Consulting is looking for strong-minded, highly motivated, passionate individuals to join our growing team as Video Monitoring/Dispatch Operators. If you have a positive attitude, professional demeanor, and outstanding customer service skills WE WANT YOU! We are currently seeking candidates for our full-time opening. Titan Protection is an Equal Opportunity Employer.
If you want to protect with the best, we encourage you to apply!
Why work for Titan?
Recognition: Here at Titan all of our security officers and staff are recognized and rewarded for their hard work and efforts. This includes recognition for assisted arrests made as a video monitoring/dispatch operator.
We Care: Titan looks at each team member as more than just a number. Our outstanding leadership team strives to ensure that all needs and cares of our team members are met. Titan Protection is a family!
Titan Protection and Consulting was named business #196 of the Inc. 500 fastest-growing, best-run, and most innovative private companies in America.
Job Description:
In this role, you will be responsible for prioritizing all Communications Center activities and other duties as directed and performed in accordance with company policies and procedures. Coordinating and communicating with our officers or management via radio or phone communications to facilitate efficient daily operations.
Requirements:
High school diploma or equivalent
Ability to read, write, and speak English
Excellent communication and interpersonal skills
Strong attention to detail
Ability to handle high-pressure and high-stress situations
Ability to work independently and make sound decisions in accordance with established procedures
Familiarity with security systems and technology
Ability to answer inbound phone calls and assisting or routing the calls as needed to the proper channels of communication
Maintaining the status of incidents and records
Responding to public inquiries
Maintaining and updating confidential information
Monitoring video alerts as they are presented and follow the correct course of action according to client notes
Responsibilities:
Dispatching our officers or responders to emergencies/suspicious activity
Respond to alarms and emergencies, following protocols and procedures
Conduct regular security checks to identify and address any safety hazards or violations
Communicate effectively with team members and supervisors regarding any security-related incidents or concerns
Provide excellent customer service and support to employees and visitors when needed
Complete thorough and accurate incident reports as required
Stay updated on security procedures, protocols, and industry trends
We offer competitive compensation and full benefits to our employees. If you meet the requirements outlined above and are interested in joining our team, please submit your application and resume for consideration.
**Titan Protection and Consulting is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.