Experience Inc. Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13048347 Torrent Technologies seeks candidates for a Senior Underwriter opening based in Overland Park, Kalispell, or Remote.

In this role the Senior Underwriter will apply complex National Flood Insurance Program rules and regulations to individual flood insurance policies. Consistently apply Standard Operating Procedures to ensure regular positive performance.

What can you expect?

• In conjunction with and under the supervision of the Underwriting manager, reviews, analyzes and handles quotations, services existing book of business. Utilizes appropriate software to evaluate recommendations and determine policy approval and process all additional policy-related information.

• ANFI designation is preferred. If you don\'t have it already you will be required to obtain your ANFI designation within first 6 months of employment

• In the first 30 days you can expect to participate in a robust training program of class room, on the job and computer based training depending on your underwriting and flood experience.

• Work an 8 hour shift between our hours of operation 7 am - 7 pm Monday - Friday. In this role you can expect to service our clients and colleagues primarily via phone and chat, you must be comfortable conversing and working in a phone based position while providing top tier customer service.

• You will be joining a team of highly motivated and knowledgeable individuals ranging from senior to junior underwriters.

• Work in a desirable location on a campus with tons of employee amenities.

What is in it for you?

• A company with a solid brand and clear results to match
• Culture of internal mobility, collaboration and valued partnership with HR from the business
• Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations
• Competitive pay and full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, generous 401k match AND contribution)
• Flexible work opportunities for work/life balance
• Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan

We will count on you to:

• Underwrite new submissions to ensure new policies are correct, per guidelines
• Process endorsements, cancellations and reinstatements, and handle billing issues and completes policy issuance
• Review all underwriting information to include applications, photographs, elevation certificates and third party internet resources to correctly underwrite the policy
• Provide customer service to agents Respond to by phone support, online chat and emails and meet required production KPIs as defined by leadership
• De-escalate difficult customers and bring situations to complete resolution
• Demonstrate a clear understanding of time management techniques by working independently with moderate supervision and as a participating and contributing member of a team
• Actively and consistently participate in and contribute to group activities to include daily huddles, team meetings, and training opportunities
• Communicate in a concise, tactful, prompt and effective manner both over the phone and by email
• Maintain a positive working relationship with agents, customers, coworkers and others

What you need to have?

• 3+ years of Underwriting
• Flood insurance experience is required
• Strong organizational, time management skills along with ability to work in a team environment
• Strong interpersonal skills for interacting with team members and clien s.
• Excellent written and verbal communication
• Basic to intermediate technical knowledge of systems and procedures
• Attention to detail
• Basic computer knowledge and comfortable using the Microsoft suite, particularly Word, Excel, and Outlook

What makes you stand out?

• Customer service experience
• Time management skills along with ability to work in a team environment.
• Strong interpersonal skills for interacting with team members and clients

Marsh is the world\'s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over \$20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twi