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F & I Dealer Administrator - Quality Reporting Analyst

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Zurich is currently seeking a F & I Dealer Administrator-Quality Reporting Analyst. In this position, you will maintain, review, and audit current procedures and processes relating to internal reporting to ensure that they are consistently followed and to contribute to effectiveness of operations.

At Zurich North America, we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into our North American office located in Overland Park, KS.

In this role you will be responsible for:

• Generates scorecards by combining big picture view with moderate data analysis from multiple sources; recommends solutions to straightforward to moderately complex problems.

• May be asked to assist other business units with data analysis efforts.

• Ensures customer service by proactively communicating information; responds to inquiries.

• Assists in analyzing existing processes, tools, and forms to drive efficiency and effectiveness of operations through standardization, process improvement, simplification, and consolidation of tasks or other methods.

• Protects the organization’s reputation by keeping customer information confidential.

• Contributes to the team effort by accomplishing related results and participating on projects, as needed.

Basic Qualifications:

• High School Diploma or Equivalent and No prior experience required in the Data Reporting and Analysis area

AND

• Customer service experience

• Knowledge of insurance industry

• Knowledge of data collect and analysis

• Microsoft Office experience

Preferred Qualifications:

• Strong mathematical and statistical background

• Intermediate Microsoft Office skills

• Must be proficient in Excel (macros, formulas & pivot tables)

• Strong communication and customer service skills

• Ability to multitask and adapt to a changing environment

• Excellent problem-solving skills

• Back-office auto dealership work experience

• Previous work experience supporting underwriters

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Overland Park

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1