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Customer Service Representative, Finance (Hybrid)

119158

Zurich North America is currently looking for a Customer Service Representative based out of our Overland Park, Kansas office. While this position will be based out of our Overland Park office, we are offering the flexibility to work both in the office and remotely. You will collaborate with your manager to set a schedule that supports you, your customers, and the team.

The Customer Service Representative is part of the Finance Operations Team. In this role you will be responsible for the resolution of customer billing inquiries, received by incoming calls and e-mails, by researching and partnering with internal business partners, ensuring the customer billing questions are answered and the actions taken meet or exceed the established service levels, regulations, and defined procedures.

Basic Qualifications:

• High School Diploma or Equivalent and 3 or more years of experience in the Account Management area

OR

• Zurich Certified Insurance Apprentice including an associate degree and 1 or more years of experience in the Account Management area

Preferred Qualifications:

• Billing experience

• Excellent verbal and written communication skills

• Experience working with all levels of an organization

• Excellent people skills

• Ability to problem solve

• Analytical problem-solving skills

• Critical thinking skills

• Ability to deescalate, show empathy

• Robust experience with Microsoft Office including Word and Excel

• Experience with CRM software like Salesforce

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Overland Park

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1