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Commercial Broker Specialist - Direct Markets

118981

Zurich North America is currently looking for a Commercial Broker Specialist within Direct Markets. In this role, you will contribute to the soliciting and placing new and renewal business opportunities from Direct Markets field sales staff and customers. The majority of your interactions will be via telephone, email, and virtual encounters to remarket products to insurance carriers for risk transfer opportunities relating to our dealer customers. The ideal candidate will have strong critical thinking skills, an elevated level of drive and a passion for sales success!

Some of the key accountabilities of this role include:

• Anticipates and communicates marketplace and end customer changes to maximize renewal account retention.

• Utilizes effective sales techniques to maximize account closure rates and achieve agency sales goals.

• Analyzes end customer risk characteristics including exposures, loss history and experience modification and/or individual and group characteristics to determine coverage needs and appropriate markets.

• Advises end customers on coverage options, limitations and risk control opportunities.

• Determines the most appropriate insurance carriers available to meet the end customer´s needs.

• Prepares and refines customer insurance applications for presentation to insurance carriers.

• Negotiates the best available proposals from carriers and presents those alternatives to field sales and/or end customers.

• Responds quickly and effectively to end customer inquiries and needs regarding items such as insurance policies, endorsements, billing questions, premium audits, certificates of insurance, and claim issues.

• Maximizes customer satisfaction by seeking out and engaging the best available resources - both internally and externally - to resolve the customer´s problems/concerns.

Basic Qualifications:

• Bachelors Degree and six (6) or more years experience required in the Insurance or Sales areaOR

• High School Diploma or Equivalent and 8 or more years of experience in the Insurance or Sales areaAND

• Knowledge of multi-line P&C coverage and products

• Experience with insurance financial performance indicators

• Knowledge of carrier, wholesale, broker and E&S markets

• Knowledge of insurance policy, forms and applications

• The ability to be licensed in P&C

Preferred Qualifications:

• CIC

• CISR

• CPCU

• Ability to prioritize

• Ability to work in a team environment

• Advanced understanding and application of customer service techniques

• Ability to manage priorities

• In-depth knowledge of evaluating quotes for coverage, terms, and conditions and pricing differenes

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ( https://www.zurichna.com/careers/faq ).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please clickhere (https://www.zurichna.com/careers) to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Overland Park

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-LB1 #LI-ASSOCIATE