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EDC Senior UX Designer (Permanent and one-year contract) in Ottawa, Ontario

Senior UX Designer (Permanent and one-year contract) - 0004OR

Posting Date: Jul 4, 2024, 2:24:21 PM

Primary Location: Ontario-Ottawa

Job Type: Permanent

Schedule: Full-time


Export Development Canada (EDC) is a financial Crown corporation dedicated to helping Canadian businesses make an impact at home and abroad. EDC offers financial products and knowledge to help Canadian businesses confidently enter new markets, reduce financial risk, and grow their business.

When you join our team, you’ll be helping Canadian businesses learn the endless possibilities that open to them through export and help bring their vision, passion, and innovation to the world. Your knowledge and expertise will support more than 25,000 Canadian businesses and their customers in as many as 200 markets worldwide. You’ll work amongst the best and brightest in an inclusive, collaborative environment that fosters professional development and success. And you’ll know that you’re making an impact every day – for businesses, for Canada and for the people you work with.

Are you ready to make an impact? Join EDC, recognized as a Top 100 and Top Family-Friendly Employer, as we take on the risk so Canadian businesses can take on the world. #LI-Hybrid

Team & Job Overview:

As a Senior User Experience (UX) Designer at EDC, you will play a pivotal role in transforming our public website and/or product portals into world-class digital experiences. Reporting to the Director of Customer Experience (CX), you will be embedded within a project team, supporting their efforts to enhance the digital experience for Canadian businesses pursuing international business opportunities.

With your strong experience in B2B, your fine balance of creativity, empathy for humans and analytic mindset pushes you to constantly improve the overall customer experience and influence your peers (including other UX Designers) to deliver more engaging digital experiences. Leveraging agile delivery principles, you will collaborate closely with cross-functional teams to deliver high-quality designs that meet the needs of our customers and align with EDC’s business objectives.

Key Responsibilities:

Planning & UX Strategy:

  • Execute a comprehensive UX/UI strategy aligned with EDC’s business objectives and customer needs.

  • Lead the design strategy and execution for the redesign of edc.ca and/or one of its product portals.

  • Ensure a healthy pipeline of short and mid-longer design initiatives that will help drive innovation.

  • Collaborate closely with UX Research Lead to leverage research findings and insights in the design process. Conduct user research, competitive analysis, and usability testing to inform design decisions and identify opportunities for improvement.

  • Collaborate with subject matter experts, marketers, and developers to define project scope, goals, and deliverables.

  • Work within the UX Community of Practice and play a key role in development and documentation of EDC’s Design System.

UX Design:

  • Lead the end-to-end design process, from wireframing and prototyping to visual design and implementation.

  • Create user-centered wireframes and high-resolution designs that prioritize simplicity, clarity, and ease of use across web and mobile platforms.

  • Collaborate with UXR in user research, competitive analysis, and usability testing to inform design decisions and identify opportunities for improvement.

  • Leverage customer personas, customer journey maps, service blueprints and interaction flows to guide the design process and ensure alignment with user needs.

  • Design visually engaging and intuitive user interfaces that enhance the overall user experience and reflect EDC’s brand identity.

  • Work effectively in an agile environment to deliver product increments and ensure that requirements are met.

  • Lead prototyping and run user testing on constant basis to confirm the feasibility and usability of features to be built.

  • Collaborate with developers to translate designs into pixel-perfect interfaces, ensuring consistency and quality across all digital touchpoints.

  • Leverage design systems and component libraries to maintain design consistency and scalability across projects.

Accessibility & Inclusivity:

  • Ensure that all digital experiences are accessible to users of all abilities, in compliance with accessibility standards such as WCAG.

  • Conduct accessibility audits and remediation efforts to identify and address potential barriers to access for users with disabilities.

  • Advocate for accessibility best practices and raise awareness of accessibility issues within the organization.

Collaboration & Communication:

  • Work collaboratively with cross-functional teams, including designers, developers, product managers, and stakeholders, to deliver high-quality design solutions.

  • Communicate design concepts, rationale, and trade-offs effectively to stakeholders, gaining buy-in and alignment on design decisions.

  • Act as a thought leader and advocate for user-centered design principles and best practices within the organization.


  • Bachelor’s degree in Design, Human-Computer Interaction, or related field.

  • Minimum of 7 years of experience in UX/UI design, preferably in a B2B or enterprise environment.

  • Experience in mobile-first design with deep knowledge of responsive design, breakpoints and viewport sizes.

  • Experience with UX research and testing.

  • Advanced capabilities in design tools such as Figma, Axure, Adobe XD, or similar.

  • Proficiency in web design including user flows, component design and styles.

  • Strong understanding of user-centered design principles, interaction design, and information architecture.

  • Knowledge of B2B digital marketing strategies and demand generation tactics.

  • Experience with Agile/Scrum methodologies and working in cross-functional teams.

  • Excellent communication, collaboration, and problem-solving skills.

  • Demonstrated ability to manage multiple projects simultaneously and prioritize effectively.

  • Experience with Adobe Experience Manager (AEM) or similar CMS platforms is a plus.


  • Knowledge of analytics tools such as Adobe Analytics.

  • Certification in accessibility (e.g., CPACC, WAS).

  • Familiarity with web programming languages such as HTML.

  • Bilingual proficiency in English and French.

Please note that this job opening was first posted as a contract role. We are now recruiting for both a permanent and a contract role. Candidates who have already submitted applications to the previously posted contract role will be considered for both the contract and the permanent position.

Salary Range:

  • UX/UI Designer 18: Salaries are based on qualifications and experience and typically range from $92,355 to $123,140 plus a performance-based incentive

  • Please note that the contract role will not include a performance-based incentive.


  • Export Development Canada is a hybrid work environment.

  • This role may be performed from EDC’s headquarters in Ottawa, or from the Community Hub in Toronto or Montreal.

  • Relocation assistance is available for eligible candidates.

EDC's Commitment to Employment Equity

  • EDC is committed to employment equity and achieving a diverse workforce. EDC actively encourages applications from women, Aboriginal peoples, visible minorities, persons with disabilities and members of the 2SLGBTQI community. If selected for an interview, please advise us if you need any special accommodation.

How to apply

Only candidates selected for an interview will be contacted. : Application deadline on www.edc.ca/careers : Jul 19, 2024, 11:59:00 PM EDC is committed to employment equity and actively encourages applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation. Candidates must meet the requisite government security screening requirements. :

Req ID: 0004OR