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Position Description

Program Director - Facility Management

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity, and fosters equity, respect, and belonging for every individual. While everyone’s place may look a little different, you will find yours at Serco. No matter the role, you will have an impact here and a purpose every day.

In this role, you will be:

• Responsible for the oversight of property management for multiple facilities and the related operational support for facilities management across the National Capital Region Program.

• Oversee Serco’s project team to monitor cost, schedule, and technical performance of operations and projects, while working to ensure the ultimate success of the program.

• Responsible for stakeholder management, including customer and tenant management, indigenous partners, and other stakeholders external to the organization.

• Provide organizational leadership through the development and implementation of annual business plans to meet contract requirements.

• Manage transition activities, contract and scope clarifications, liaise with team members and partners in preparing and executing transition plans leading up to FOC.

Primary Duties and Responsibilities:

• Responsible for planning, organizing, directing and controlling the implementation of contracted services and operations for our client at all facility sites.

• Responsible for developing the financial approval framework, including budgeting, KPI reporting and input into annual operating and capital budgets.

• Manage all Real Property and Facilities Management activities for all sites.

• Liaise and coordinate, as necessary, with stakeholders, municipal services on Real Property and infrastructure matters related assigned facilities.

• Develop a Service Delivery Regime, including the programs, management systems, and other systems, processes, procedures, and performance management capabilities needed to fulfil the Facilities Management requirements.

• Manage subcontract specifications, administration, and supervision for Contractor initiated services, construction, and maintenance projects related to Facilities Management.

• Provide Real Property Management advice and guidance.

• Develop facility condition assessments, engineering inspections, maintenance and testing reports and environmental services, advice, and support.

• Create a centralized maintenance management system for both Corrective and Preventive Maintenance Plans

• Create and provide reports on program activities.

• Create and provide customized dashboards and alerts on program activities.

• Direct all line managers and employees in the performance of all contract-related tasks and role responsibilities, including all deliverables and other reports are completed accurately and on time.

• Maintain strong working relationships with key external stakeholders and suppliers.

• Responsible for performance management of direct reports, subordinates, and employees, including authority to hire, initiate corrective action, terminate subordinate staff in line with HR approval model.

• Integrate Health, Safety and Environment (HSE) policies within the program, ensuring compliance with safety and security protocols. Ensures the on-going maintenance of safe, healthy and sustainable working environment, and compliance with management responsibilities and Federal and Provincial standards. Ensures all employees are in compliance with all H&S rules and regulations.

• Ensure Quality Assurance Plans aligns with the Quality process on reporting KPIs.

• Communicate plans and planned interruptions of service.

• Accountable for collaboration in a multi-stakeholder environment, including corporate groups and functions.

• Other related duties relevant to this position as may be required.

Qualifications

To be successful in this role you will have:

• Minimum 10-15 years' experience in a Program Director position or Real property/facility management role, meeting or exceeding critical KPI’s, and/or ISO delivery, best practices.

• Engineering or Business degree or a combination of education and experience.

• Strong project management skills with the ability to work on and track multiple projects simultaneously, including financial reporting, project scheduling and change management.

• Experience in leading a business unit at a senior level serving government customers within a multi-stakeholder environment

• Excellent interpersonal and organizational skills including.

• Experience at operating at Board/C Suite levels.

• Ability to adapt to, and work effectively within, a variety of situations, and with various individuals or groups.

• Experience of leading and developing major operations, with a strong service and assurance focus.

• Experience must show a progression of business leadership and responsibility.

• Must possess excellent verbal communications and writing skills, with experience leading not only operations staff, but also cross-functional business teams.

• Comply with Serco Canada Inc. policies and procedures, SMS.

• Strong project management skills with the ability to work on and track multiple projects simultaneously.

• Proven track record of leading a business unit and/or serving government customers in a multi-stakeholder environment.

• Possession of or the ability to hold a Secret Security Clearance with the Government of Canada.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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ID 66169

Recruiting Location : Location CA-ON-Ottawa

Category Project/Program Management

Position Type Full-Time

Security Clearance Reliability Status

Clearance Details Level II Secret

Telework Yes - May Consider Occasional/Part Time Teleworking for this position