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Avanade Inc. IT Support Engineer - Cloud Managed Services in Ottawa, Ontario

At Avanade our purpose is to make a genuine human impact, for our client, their customers and our employees. We are guided in everything we do by our three core values: * We have a passion for technology and innovate with purpose. * We deliver with excellence. * We believe everyone counts. Our people lie at the heart of our vision and values. They are the source of our digital expertise, their diversity drives our innovation. Our people make our success and the success of our clients possible. When the power of people meets the Microsoft ecosystem, that’s Avanade. That’s #humanimpact. The Opportunity: We have 2 newly created positions for Shift Engineers to join the support team in our new Managed Service Delivery center (MSDC) in Ottawa. The center has been created to offer in-country, best in class service to our clients on their modernization journey to the Microsoft cloud and modern workplace solutions. These roles present a great opportunity to learn more about the Microsoft ecosystem, work within a global team of managed services technologists and learn from the best! Day to Day: * Working with client side users to troubleshooting a variety of infrastructure and application issues * Working in a ticketed Service Delivery / Managed Services environment * Working in collaboration with other Engineers and re-routing tickets where required * Working to a number of service level agreements regarding timing and quality of service delivery * Keeping up to date with new systems updates and enhancements as required. * Training and expanding your knowledge of the Microsoft ecosystem. * Shift patterns apply You are: * Looking for a career in IT Service Delivery and an employer who will support your development and ambition * You may be new to this field or looking to expand on your existing experience with a great team * Passionate about impeccable service delivery and a have a proactive and collaborative approach to clients / customers * Motivated, results-focused and committed to excellence * Organised with great prioritization and time management skills * In your element when working with others and collaborating * A good communicator, with an ability to discuss technical topics with tech and non tech audiences * Excited by the impact technology can have and interested in learning new tech and skills * Capable of thriving in a structured and process orientated environment, but you enjoy change and can adapt to change * Happy to expand your knowledge - we can offer training and qualifications for those who are new to the Microsoft Ecosystem. ITIL experience would be great, but training on this is also available Our Tech Ecosystem: (You don’t need to know all of this, we can train, but if you are familiar with some of these it’s a good start!) * Microsoft Azure * Windows Server 2012 - 2019 * Office 365 * Azure AD / Active Directory * Intune * Exchange Online * One Drive * Skype * Sharepoint * Teams * Dynamics 365 What we offer: * Flexible work patterns - ability to blend in office and remote working * Opportunity to work for Microsoft’s Country Partner of the Year in Canada 2021 * Exceptional development and training with a minimum 80 hours/year of training and paid certifications * Avanade University - real-time access to extensive technical and skilled resources globally * Dedicated career adviser to encourage your progression * Reward and recognition program * Full benefits package including extended medical coverage, dental, vision, retirement and various insurances * Annual extended benefits - the opportunity to spend on things that uniquely bring value to you * Applicants must be eligible for Canadian Reliability Clearance * Find out more about Avanade Managed Services [1] here [2] Youtube Video References Visible links 1. https://www.avanade.com/en/solutions/managed-services 2. https://www.youtube.com/watch?v=4nMQo3KgQMw

Employment Transparency

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

The EEO is the Law poster is available here

and poster supplement is available here

The Pay Transparency Policy is available here

Avanade is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to Avanade at careers@avanade.com or call (206) 239-5610 and let us know the nature of your request and your contact information.

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