Job Information
UNIVERSITY OF WISCONSIN- OSHKOSH Administrative Assistant II in OSHKOSH, Wisconsin
JOB REQUIREMENTS: Official Title: Administrative Assistant II Business Title: Admissions Office Assistant Employment Class: University Staff FTE: 1.0 Compensation: \$17.00/hr FLSA Status: Non-Exempt Terms of Employment: Continuous Position Summary: The successful candidate will be a member of the University of Wisconsin Oshkosh undergraduate Admissions team. This position coordinates and manages the office reception area, responds to phone and email inquiries, utilizes technology to track student records, and maintains exceptional customer service for all guests and visitors to the Admissions Office. UW Oshkosh provides a competitive benefits package for all benefit-eligible positions. Click here for more details. Responsibilities Manage Front Desk Operations (50%) Oversee all front desk operations, always ensuring exceptional customer service and adequate coverage at all times. Answer two phone lines and provide accurate, timely and consistently positive feedback or referrals to callers. Monitor Admissions email account and reply to a large volume of messages. Check Admissions voice mail daily, responding to all messages in a timely manner. Provide accurate referral information to admissions guests, phone, and email inquiries. Coordinate timely and efficient processing and distribution of daily mail. Assist with the scanning and electronic filing of mail and application materials. Respond to prospective students, families and other guests on admissions policies and procedures (30%) Utilize PeopleSoft, ImageNow, Salesforce CRM and other technology to assist callers, email inquiries and visitors with questions about application status, transcripts, or any other information related to freshman,... For full info follow application link. The University of Wisconsin Oshkosh is an equal opportunity/affirmative action employer. UW Oshkosh considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable Accommodation If you anticipate needing any type of accommodation to participate in any portion of the College\'s employment process, including completion of the online application process, please contact the Office of Equity & Affirmative Action at (920) 424-2296 in advance of your participation or visit. Determinations of requests for accommodation are made on a case-by-case basis. The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). Employment will require a criminal background check. UW Oshkosh complies with the Wisconsin Fair Employment Act with regard to nondiscrimination on the basis of arrest and/or conviction record. For UW Oshkosh campus safety / security information, see University Police Annual Report, or call the Human Resources Office at (920) 424-1166 for a paper copy. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BC926E7B670B424B