Universal Banker in Osceola, Wisconsin
At MidWestOne, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.
Responsible for conducting banking transactions and serving bank customers by establishing and updating retail services that meet the customer’s need, resolving complaints and offering appropriate resolutions. Assists with branch operational duties on a daily, weekly, monthly basis.
This is a part-time (12hours/week) position. Looking for late afternoons for closing and every Saturday
Recommends appropriate retail accounts and services by explaining unique benefits to the customer in addition to features
Informs customers of services offered by other business lines and connects customer to them when appropriate
Processes all deposit, savings, and loan transactions including complex transactions (ie. CTRs, stop payments, overdrawn accounts, statement or transaction errors, account closing, etc)
Actively uses bank technology and resources (ie. OnePops and OneView) to keep customer information current and inform them of additional ways we can meet their needs
Resolves customer complaints and overcomes concerns related to deposit account transactions
Assists customers with a variety of retail service needs including but not limited to:
Personal ATM/Debit cards (ie. ordering and closing cards, resolving transaction errors, handling fraudulent transactions)
Overdraft protection services
Check orders and updating address and contact information
Wires and other electronic transfers
Establishing personal online banking services and assisting with basic navigation questions
Assists less experienced staff with transactions as needed and is accountable for overrides processed with those transactions
Locates and resolves offages for self and assists with other associates as needed
Performs branch operations duties on a daily, weekly, monthly basis (ie. opening closing duties, balancing of accounts, completion of night drop and mail logs, etc)
Actively participates in community events to demonstrate support for MWO culture
Provides support and acts as a backup for basic account opening and ownership updates
Performs other duties based on branch traffic and needs
High school diploma or general education degree (GED)
Three to six months experience in a customer service role.
We RISE by lifting others. RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.
Now that you know more about us and the position, next step is for you apply so we can learn about you!
FLSA Status: Non-Exempt
Hours Per Week: 20
External Company Name: MidWestOne Bank
External Company URL: http://midwestone.com/
Street 2: 304 Cascade Street