Experience Inc. Jobs

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more:US Stryker employee benefits. (https://d25zu39ynyitwy.cloudfront.net/oms/000000/document/2024/6/SMVZW_USStrykerEmployeebenefits/USStrykerEmployeebenefits.pdf)

As a Technical Support Training Manager at Stryker, you will design a training program that enables our technical teams to be kept effectively and efficiently educated on updates in our products. In this role, you will lead our instructional design team in developing and curating quality online and virtual instructor led training content.

What you will do:

• Develop a training framework and curriculum.

• Create a comprehensive training framework and curricula for onboarding, upskilling and certification programs for our customer support employees.

• Collaborate with cross-functional teams.

• Gather information and needs for creating effective training materials for customer support processes, methods and technical product training.

• Assess learner performance: Implement assessment methods to measure learner performance.

• Determine if certification or compliance thresholds are achieved.

• Regularly evaluate the effectiveness of training programs and make necessary adjustments to improve learner outcomes.

What you need:

Required:

• Bachelor’s Degree in a technical discipline

• 6+ years relevant experience required

• Previous direct people management experience required

Preferred:

• Experience in customer focused support role preferred

• Experience writing product support documentation preferred

• Experience developing learning & skills development programs preferred

• Demonstratable knowledge of building certification frameworks

• Experience using training authoring tools such as Litmos

• Knowledge Management or Knowledge Centered Support experience a plus

#IND1

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.