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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

About Digital Technology:

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

What you get to do in this role:

• Implement and enhance firewall-as-a-service (FWaaS) solutions, focusing on deploying new functionalities and ensuring system optimization.

• Provide ongoing support for secure web gateway operations, maintaining high levels of security and operational efficiency.

• Configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA (Zscaler Internet Access) , ZPA (Zscaler Private Access) and ZDX ( Zscaler Digital Experience).

• Manage incidents, request fulfillment tasks, and change requests following ITIL processes, ensuring compliance with organizational standards.

• Support the operations of web application firewalls, micro segmentation strategies, endpoint protection, and data loss prevention (DLP) systems to protect organizational assets.

• Create and maintain detailed operational procedure documents to ensure consistency and clarity in security processes.

• Identify opportunities for automation in security operations, implementing solutions for proactive monitoring and self-healing to improve efficiency and response times.

• Collaborate with cross-functional teams to integrate and maintain security solutions across the organization’s infrastructure.

To be successful in this role you have:

• 8+ years of experience in security operations, with a strong foundation in both networking and security technologies.

• Proven experience in implementing and supporting secure web gateway operations and cloud-based security solutions.

• Expertise in troubleshooting Virtual Private Networks (VPNs) and ensuring robust and secure network connectivity.

• Proficiency in configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA (Zscaler Internet Access) , ZPA (Zscaler Private Access) and ZDX ( Zscaler Digital Experience).

• Strong ability to develop high- and low-level architecture diagrams, along with comprehensive process documentation.

• Experience in Security Operations Center (SOC) environments, including conducting technical debt audits and ensuring adherence to security standards.

• Demonstrated ability to work in a project-driven environment, effectively managing security initiatives from planning to execution.

• Skilled in supporting and integrating a variety of endpoint security, threat detection, email security, and web application firewall technologies.

• Knowledge on micro segmentation practices to enhance network security and mitigate potential threats.

• Hands-on experience with Security Information and Event Management (SIEM) systems for monitoring, analyzing, and responding to security incidents.

• Strong problem-solving skills with a proactive approach to enhancing security measures and compliance across the organization.

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Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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