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Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

JOB SUMMARY:

This role focuses on admin technical support of the Adobe Workfront Application, supporting all teams that use Workfront project management workflows under the umbrella responsibility of the GMP team. The GMP Representative - Workfront works under the guidance of the GMP Manager - Workfront with many teams across multiple business lines to ensure the development of new Workfront implementations and the continuous improvement of existing Workfront implementations. This role is responsible for team-member application of Agile principles and active participation in Agile cadence ceremonies.

MAJOR RESPONSIBILITIES:

• Under the supervision/direction of the Senior Technology Architect - Workfront, interviews stakeholders and affected team members to understand their requirements and identify application of standards for consistency and scalability. Assists in the design, presentation, and then implementation of Workfront solutions to meet business objectives.

• Assists in continuous improvement activities to help identify efficiencies and, under the guidance of the Senior Technology Architect - Workfront, provides retrofit support to the previously delivered functionality.

• Maintains a focused awareness of the stakeholders needs by supporting users in 1-to-1 and 1-to-many situations to fix Tier 1 issues, to provide functional workarounds where necessary and to escalate to Tier 2 (GMP Senior Representative – Workfront or higher) as needed to allow for strong business continuity.

• Serves as Backup technical support for Workfront. Search for resolution to basic troubleshooting questions and escalate as appropriate. Coordinate with users experiencing platform issues and address basic help tickets, always within the SLAs of the GMP Team.

• Liaises with the GMP Manager - MediaValet to coordinate interface between the two primary GMP applications.

• Assists the GMP Manager - Workfront as needed with UPR IT and other Comcast technical teams/projects.

• Responsible for continuously learning about new functions and features of the Workfront platform and other Marketing-related technology platforms via online postings, training videos, workshops and user forums.

• Participates in trainings, SOP reviews, Office Hour sessions and leadership meetings as needed to provide input related to Workfront.

• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

• Performs other duties as assigned.

  QUALIFICATIONS:

• An aptitude for fundamental communication skills and a demonstrated “team player” attitude to support team cohesiveness and consistency in product deliverables.

• An aptitude for negotiation, analysis, problem-solving, decision-making and time management skills.

• Effective communication skills with an aptitude and willingness to learn and to adapt communication approaches to audiences at all levels of the organization, translating for both technical and non-technical audiences.

• Proven basic computer/digital knowledge aptitude and willingness to advance this aptitude.

• Ability to interact with customers, as directed, in a sensitive and diplomatic manner, maintaining positive relationships while gathering basic and intermediate requirements related to the customer needs and project work.

• Solid analytical skills.

• Solid attention to detail with a logical approach to problem solving.

• Excellent fundamental written and verbal communication skills.

• Ability to learn to multi-task and work on increasing numbers of related projects at one time.

• Basic knowledge of Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, but better-than-basic knowledge of using word processing software and mail software in general

  EDUCATION:

• Bachelors degree in Business, Marketing, Information Technology or Communication or equivalent.

  EXPERIENCE:

• 2+ years in working with Workfront or similar project management application in a marketing-related operation or demonstrated aptitude.

• 1+ years of marketing experience working with distribution channels, or brand management; or equivalent combination of education and experience.

  ADDITIONAL INFORMATION:

• Must be legally authorized to working in the United States without the need for employer sponsorship, now or at any time in the future.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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