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Universal Destinations & Experiences Internship Program:

• Applications Close: February 28th, 2025, at 11:55PM ET. Submit your application as soon as possible – don’t delay!

• Fall 2025 Program Dates: Approximately September 2025 – December 2025

  JOB SUMMARY:

Intern will gain hands-on experience in the operation of the theme parks. Intern will learn how navigate the challenges of operating highly technical attractions while working directly with the Team Members, Guests and member of Attractions Management. The internship combines networking, functional training, mentorship, and leadership training. The Attraction Operations intern will be supporting global initiatives including Service, Safety and overall, Team Member experience.

MAJOR RESPONSIBILITIES:

• Supports Attractions Operations Service initiatives through rollout, in field observations including in the moment recognition and coaching.

• Partners with venue leaders to report operational observations on GSAT (Guest Satisfaction), Safety, and TSAT (Team Member Satisfaction) including wins and concerns.

• Trains in Attractions Operations positions to gain an understanding of the wholistic operation and position/labor utilization.

• Collaborates with various partners to learn their operation and assist with filling gaps as needed to support other departments.

• Shadows various leaders within Attractions Operations to understand the day-to-day responsibilities of a Team Leader, Supervisor, Manager, Duty Manager.

• Executes attraction-based projects & tasks to contribute to the overall improvement of the daily operations (aligning with our objectives), while ensuring their time is managed appropriately to accomplish deadlines.

• Maintains a physical presence in the field to prioritize venue assistance as needs arise, analyzing guest friction points, and ensuring Team Member service and safety expectations are being upheld.

• Supports during special events or periods of high guest flow like HHN, Winter Peak, etc.

• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training, and Team Member involvement activities.

• Performs other duties as assigned.

  MINIMUM QUALIFICATIONS:

• In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Junior or above.

• Minimum cumulative 2.8 GPA is required.

• A transcript is required upon application.

• Preferred majors include: Business, Hospitality, or similar.

• Preferred coursework completed: Project Management, Public Speaking, or similar.

  PREFERRED SKILLS & KNOWLEDGE:

• Experience with fast-paced environments.

Please note the following:

• This internship will be an in-person experience, based in our Orlando offices.

• Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than December 2025.

• Universal Orlando does not provide housing. Interns are responsible for their own housing and transportation.

• All of our internships are paid, and you may also qualify for housing financial assistance if applicable. The Recruiter will provide specific eligibility details.

  Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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