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Position Overview:

• For our regional North America Technology organization in the SGRE Service business unit, we are currently seeking highly talented and motivated candidates for a Level 1 Engineering Specialist position who will be responsible for first level support-related cases, act as an interface with internal & external customer, aiming to resolve technical requests and identify the requests to be escalated to Level 2 support and Global technical teams.

• The goal of the service is to impact positively on the operation and maintenance tasks by providing quick response and efficient and effective solutions. This objective is achieved by reducing the time that internal and external customers are waiting for a response (engineering statement, instruction, containment actions…) and by minimizing the resolution time related to an incident. For some cases, it is expected to provide on-site troubleshooting services, when needed.

• In addition, under certain scenarios, level 1 support will be serving as a focal point between local team and/or Global specialists/teams.

• Provide technical support with troubleshooting of geared and direct drive wind turbine to internal & external customer through remote data analysis.

• Guide site technicians through nondestructive testing and troubleshooting through the telephone, video calls, or augmented reality technology.

• Support Operations team with implementation of retrofit and new solutions aiming at improving wind turbine’s performance.

• Provide documentation, spare parts (specifications and finding alternate parts) and tooling related services to both internal & external customer, to minimize turbine downtime.

• Support in root cause analysis service.

• Demonstrate an active safety leadership role. Ensure correct reporting of incidents and accidents, near misses and unsafe acts and conditions.

• Relocation will not be offered for this role.

  Responsibilities:

• Handle the technical support task of day-to-day work, including but not limited to electrical, mechanical and software issues of wind turbines.

• Coordinate local resources and that of headquarters to shorten the solutions’ lead time.

• Ensure smooth execution of technical support contract signed with external customer.

• Satisfy external customer with excellent and value-added service.

• Protection of intellectual property in the course of knowledge delivery to external customer.

• Ensure safety and environmental requirements are complied.

• Ensure response time of less than 48 hours and case completion/escalation within 5 days.

• Support commissioning team with all technical issues during the commissioning and handover of turbines from Onshore Projects to Service Operations phase.

• Help documentation team with creating draft documents by providing technical/quality/safety inputs.

• Support Quality, Environment, Health and Safety team conducting Rapid Risk Assessments, create and disseminate quality documents and bulletins as needed.

• Assess and quantify failure trends and material consumption with the use of data analytics.

• On call services after hours and on the weekend - limited scope.

  Required Knowledge, Education, Experience and Skills  :

• A bachelor’s degree in engineering, or associate engineering degree with hands on field experience (3+ years) in wind turbine troubleshooting or diploma with hands on experience (5+) in wind turbine trouble shooting.

• Must have solid experience with using several SW (SCADA, Turbine Controller) interface tools used to diagnose faults & performance issues.

• Proficient knowledge of electrical/hydraulic diagrams, documentation and to be able to explain / communicate in a clear manner to site or to other departments in the company. Will be valued positively to be an expert on converter diagnosis.

• Ability to work with a diverse and international work environment.

• A team-player, confident to share new ideas and help all departments and colleagues

• Strong communication skills including the ability to convey knowledge clearly and understandably to internal or external contacts

• Good analytical and diagnostic skills.

• Should be extremely organized with respect to documentation.

• Requires great verbal and written communication skills, customer service driven, professional and positive attitude all the time.

• Conscientious and independent way of working.

• Drive to expand expertise and improve processes.

• Must have very good knowledge of English (C1 or C2). Preferably bilingual (Spanish).

• Willing to travel up to 30% of the time and work hands on in the turbine, both domestically and internationally.

• Ability to work at heights.

• 10% Travel is required.

• Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States

#Midlevel

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Siemens Gamesa is an equal opportunity employer and maintains a work environment that is free from discrimination and where employees are treated with dignity and respect. Employment at Siemens Gamesa is based solely on an individual's merit and qualifications, which are directly related to job competence. Siemens Gamesa does not discriminate against any employee or job applicant on the basis of race, ethnicity, nationality, ancestry, genetic information, citizenship, religion, age, gender, gender identity/expression, sexual orientation, pregnancy, marital status, disability or any other characteristic protected by applicable laws, rules or regulations. We adhere to these principles in all aspects of employment, including recruiting, hiring, training, compensation, promotion and benefits.

We are driven by people - from more than 100 different countries, they build the company we are every day. Our diverse and inclusive culture encourages us to think outside the box, speak without fear, and be bold. We value the flexibility that our smart-working arrangements, our digital disconnection framework and our family-friendly practices bring to the new way of working.

With a worldwide installed capacity of 124 GW, Siemens Gamesa Renewable Energy has a presence in more than 100 countries and a team of 27,000 people worldwide. Its end-to-end value chain presence encompasses onshore and offshores wind turbines design, manufacturing, installation as well as cutting-edge service solutions. The global headquarters and legal domicile of the company is located in Zamudio, Spain. The company is listed on the Spanish Stock Exchange.

Siemens Gamesa Renewable Energy is a global organisation and it recognizes that its employees represent a large variety of cultures, ethnicities, beliefs and languages. This wealth of diversity is what makes Siemens Gamesa Renewable Energy more innovative, creative, sensitive and committed to society. Our diversity is what makes us who we are, and we are immensely proud of that. Siemens Gamesa Renewable Energy believes that we all have the right to be treated with dignity and respect in the workplace regardless of our race, nationality, ethnicity, religion, beliefs, sex, sexual orientation, gender, circumstances of pregnancy or parental leave, age, disability or marital status. We seek to promote respect for the law, equality and inclusion for our employees in order to ensure that there is no discrimination by reason of race, gender, marital status, ideology, political opinions, nationality, religion or any other personal, physical or social condition. Siemens Gamesa Renewable Energy offers a truly flexible and inspiring place to work, with a global presence and a commitment to providing a working environment in which every employee can develop their potential and maximize their contribution.