Experience Inc. Jobs

Role Value Proposition

Responsible for daily administration and policy support for Group Billing and Remittance. Processes transactions timely and maintains accurate policy records including eligibility data.

Key Responsibilities

• Advanced level subject matter expert who exercises discretion and independent judgment in the work completed.

• Maintains data in the administrative systems; troubleshoots and corrects data issues. Works various transaction error reports and queues.

• Provides technical expertise to management for decision making by participating in operational analyses and studies.

• Acts as subject matter expert on individual contract provisions; establishes, maintains, and enhances favorable relationships with internal and external customers, plan participants, beneficiaries, attorneys, etc.

• Handles escalated calls/cases from other teams. Has authority to deviate from standard procedures and can make independent decisions without supervisor approval.

• Participate on customer calls/meetings to explain process/procedures and resolve issues.

• Calculates/Reviews credit and fee payments to Regional Market customers following established guidelines/processes.

• Performs other related duties as assigned or required.

Essential Business Experience and Technical Skills

Required:

• Proficient Excel skills.

• Demonstrates excellent customer service and relationship skills with ability to communicate clearly both verbally and in writing.

• Ability to handle pressure situations (internal and external) with professionalism and tack.

• Ability to work independently and in a team environment.

  Preferred:

• Knowledge of eligibility and enrollment processes

• College degree or 3-5 years related business experience

At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.

Equal Employment Opportunity/Disability/Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.