Experience Inc. Jobs

This job posting will close on Friday, December 20, 2024. \'We have an excellent opportunity in our Member Solutions Center for a Member Advisor (Phone Banker) to join our team!\' Join our team We\'re committed to transforming both lives and communities. So if your career goals include doing meaningful work where recognition, value, and inclusion are paramount, you belong here. Our commitment to inclusion We celebrate differences and foster an environment where individuals bring their authentic selves to work every day. It\'s a fundamental commitment supporting our mission to create a culture of belonging for our employees, members, and community partners. Learn more on our website. As a Member Advisor in our Member Solutions Center the work you do every day maintains the financial health of our members. You will use your consultative selling skills to identify and meet member needs. This position directly impacts the satisfaction of our members and represents the Advantis brand to our local community. Knowledge of retail products and services, a professional demeanor, and commitment to delivering exceptional service are all essential to this role! Primary Responsibilities:& #8239; Building lasting member relationships through exceptional service, problem solving and first contact resolution. Completing routine financial transactions, account maintenance, and research via phone and email. Identifying member needs and matching members with appropriate products and services. Educating members on self-service options to make banking easier. Assisting members with online banking, and offers other technical assistance as needed. Remaining current on Credit Union products, policies, and procedures. & #8239; Qualifications Must-haves:& #8239; 1+ years of customer service experience required; experience in a teller or new account sales/support position. High school diploma or equivalent. Motivation and willingness to achieve team goals and model a good work ethic for others. Ability to correspond professional and effectively with members via phone and email communications. Ability to learn and apply new technologies, processes, and procedures in a timely manner. Must be available to work 9:15 a.m. to 6:05 p.m., Monday through Friday. Hybrid work schedule after initial 90-day training on-site. Nice-to-haves: Spanish speaking skills a plus. Financial institution experience is a plus. & #8239; We offer a generous benefits package for you. For more on our benefits, please visit our Benefits Page.& #8239;& #8239; A Great Place to Work!& #8239;& #8239; At Advantis we help our members succeed financially.& #8239;If you like to work with passion and purpose, collaborate, elevate, and celebrate, Advantis Credit Union is the place for you. Advantis is one of Oregon\'s largest member-owned financial cooperatives, serving the Portland area for over& #8239;90 years.& #8239; Advantis Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, o