United Ground Express Passenger Assistance Agent (Part-Time) - O'Hare International Airport (ORD) - Chicago, IL in ORD, Illinois
United Ground Express (UGE), a subsidiary of United Airlines, supports airline customers and flights at many airports across the United States. We assist customers from the moment they arrive at an airport through departure to their next destination. UGE is growing to expand to specific airports across the continental United States.
A job with United Ground Express will provide you with an exciting, fast-paced environment, the chance to leverage existing skills and learn new skills, and an opportunity to grow a career in the airline industry.
And to top it all off, you will get travel privileges through United Airlines, giving you access to one of the world’s most comprehensive global networks.
Passenger Service Agents are responsible for pushing wheelchair passengers to and from their designated gate. This position is also trained to work in the airport lobby assisting customers upon arrival and check-in at the airport (baggage handling, ticket verification etc.). This position includes, but is not limited to, assisting check-in, assistance to the departure gate, baggage claim area, and common areas of the airport. Agents may also carry personal items of passengers. This position requires working in a fast-paced environment with time constraints to meet arrival and departure goals. A professional and positive image must be consistently displayed by the employee.
JOB RESPONSIBILITIES: * Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat * Push wheelchair passengers to and from gates * Carry passengers’ carry-on luggage * Greet and assist customers upon airport arrival * Help organize and direct employees to appropriate security line * Assist with checked and claimed luggage * Roll customer-occupied wheelchair safely down the jet bridge * Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair * Complete any necessary wheelchair or incident reports * Follow dispatcher gate orders * Assist passenger with any problems, questions, or concerns * Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities * Have computer, tablet or smart phone ability * Exceed UGE customer service standards * Carry out other duties as assigned
MINIMUM REQUIREMENTS:* * * Report to work on a regular and timely basis * Able to greet and assist all customers in a prompt, friendly, and courteous manner * Must be able to push wheelchairs with wheelchair bound airline passengers through all areas of the airport, including terminal and gate areas, and assist with their personal needs and lifting bags at least 70 lbs. * Perform any reasonable customer service related job duty requested by Company supervision and/or airline customer. * Able to stand and work in one location for up to four hours at a time * Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift * Must be able to lift, push, and/or carry heavy weights, awkward and heavy luggage * Must be able to perceive colors and match tags * Work independently without direct supervision * Must be at least 18 years of age * Ability to read, fluently speak, and understand the English language. * Must possess good communication skills and a friendly, outgoing personality * High school diploma, GED, or equivalent work experience is required Must be free of disqualifying crimes and able to pass a pre-employment drug test. * Must have reliable transportation and able to work weekends, holidays, and days off * Must successfully complete all required training ESSENTIAL PHYISCAL FUNCTIONS: * Work schedules will span a 24/7 operation including weekends, holidays and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings. * Regular attendance and punctuality in accordance with United Ground Express’ policies are required. Overtime available/required depending upon operational need.
SCHEDULE:** * * * Because of the nature of our business, it is important that you understand that we cannot guarantee any specific shift, schedule, or location to any employee. Although we will do everything possible to make assignments suitable to you, we must reserve the right to reassign and reschedule as the requirements of our business dictate. Both full and part time employees may be required to work on holidays. United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
/_United Ground Express is a drug-free workplace and conducts a random drug test. Employment with UGE is contingent upon a 10-year criminal History records check and drug screen as required._//__/ * *
Job: *United Ground Express
Organization: *United Ground Express
Title: Passenger Assistance Agent (Part-Time) - O'Hare International Airport (ORD) - Chicago, IL
Location: IL-ORD - Chicago - O%27Hare
Requisition ID: ORD00002041