Experience Inc. Jobs

Job Information

Andromeda Systems Incorporated Help Desk Technician in Orange Park, Florida

[Andromeda Systems Incorporated(ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipments performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.]{arial\",sans-serif\"=""} [ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce life-cycle costs. As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry. ]{arial\",sans-serif\"=""} [ASI is seeking an IT Help Desk Technician to provide technical and troubleshooting assistance related to computer hardware, software, mobile devices, and other tech tools and products. We support PCs, Macs, BYOD, printers, faxes, copiers, etc. The Technician should have a mix of technical and customer service skills and be passionate about technology and helping people. ]{arial\",sans-serif\"=""}[The ideal candidate will have a strong commitment to learning and growing in this role. On-the-job and formal training will be provided so prior experience is helpful but the desire to deliver excellent customer service is a must. Our mission is to deliver IT support and services to ASIs employees.]{arial\",sans-serif\"=""} [Responsibilities]{arial\",sans-serif\"=""}[:]{arial\",sans-serif\"=""}

  • [Provide first level contact and convey resolutions to internal customer issues]{arial\",sans-serif\"=""}
  • [Properly escalate unresolved queries to the next level of support]{arial\",sans-serif\"=""}
  • [Track, route, and redirect problems to correct resources]{arial\",sans-serif\"=""}
  • [Update customer data and produce activity reports]{arial\",sans-serif\"=""}
  • [Walk customers through problem solving process]{arial\",sans-serif\"=""}
  • [Follow up with customers, provide feedback, and see problems through to resolution]{arial\",sans-serif\"=""}
  • [Utilize excellent customer service skills and exceed customers expectations]{arial\",sans-serif\"=""}
  • [Ensure proper recording, documentation, and closure]{arial\",sans-serif\"=""}
  • [Recommend procedure modifications or improvements]{arial\",sans-serif\"=""}
  • [Preserve and grow knowledge of help desk procedures, products, and services]{arial\",sans-serif\"=""}

[Required Qualifications:]{arial\",sans-serif\"=""}

[High School Diploma or equivalent]{arial\",sans-serif\"=""}

[Ability to work independently]{arial\",sans-serif\"=""}

[Ability to track projects and issues to completion ]{arial\",sans-serif\"=""}