Job Information
Menzies Aviation Part-Time Passenger Service Agent - Bi Lingual (Spanish) in Ontario, California
Description
IMMEDIATE HIRING!!! at Ontario International Airport (ONT)!!!
As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct
Watch Our Passenger Service Agent Video Here: https://www.youtube.com/watch?v=BZpbmlbdAtk
This Job is at Ontario International Airport, California, USA - ONT
Applicants must be Bi-Lingual (Spanish)
Part Time positions are currently available
Pay rate $20.00/hour
Key Responsibilities
Assist passengers with check-ins, verification, gate information, baggage claims and any other passenger issues in the airport
Check-in passengers for flights at the ticket counter and gates.
Verifying passenger documentation.
Assigning seats and providing gate information.
Checking baggage.
Hosting self-service kiosks.
Ensure that all work areas are functional (check-in, lobby, gate, baggage).
Be enthusiastic about offering assistance where needed in all areas of passenger services.
Adhere to Menzies uniform guidelines and codes of conduct.
Work in a team environment.
Perform other duties as assigned
Qualifications
Must be at least 18 years of age
Must pass pre-employment medical test and drug screen
Must be bilingual (Spanish)
Ability to proficiently read, write and speak English.
Must be comfortable lifting 70lbs
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Intermediate Computer Skills Required
Some bending, stretching, pushing & pulling
Maintain a valid driver’s license
Must pass driver’s test with the Department of Airports and obtain a driver’s license to drive on Airport Operational Area (AOA).
Prior Customer Service Experience Strongly Preferred
Knowledge, Skills and Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Benefits
$20.00/hour
Advancement Opportunities
Health, Dental, Vision, 401K
Life and Short-Term Disability Insurance
Paid Vacation
Paid Training
Uniform Provided
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.
This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls; reach with arms, climb or balance; and talk or hear.
Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.
Qualifications
Behaviors
Preferred
Enthusiastic: Shows intense and eager enjoyment and interest
Team Player: Works well as a member of a group
Education
Preferred
- High School or better
Licenses & Certifications
Required
- DRIVERS LICENSE
Experience
Preferred
- Prior Customer Service Experience Strongly Preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)