Job Information
NBT Bank Relationship Banking Associate in Oneonta, New York
Pay Range: $16.00 - $21.72
The role of the Relationship Banking AssociateIIis to deliver high quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal andexternal customers. This individual will be responsible for the efficient and timely processing of moderatelycomplextransactions and other services accurately in accordance with policy and procedures. This individual will be responsible for identifying and referring sales opportunities to the appropriate business partner or line of business that will helpfulfill the customer's need(s). This interaction may be in person orthrough a variety of interactive communicationchannels. Additionally,the Relationship Banking AssociateIIwillserves as a subject matter expert in variousoperationaland technicalsupportfunctions.
Education and Experience:
High School Diploma or Equivalent
Minimum one year experience in related banking positions or equivalent sales/customer service experience
Skills and Abilities:
Enhances the company service level by accepting ownership for accomplishing new and different customer requests.
In-depth knowledge of bank products and services and the ability to convey [product and service] functionality through both written and verbal communication.
Excellent listening & communication skills.
Ability to approach, identify and have conversations with customers and identify needs and opportunities.
Organizational, interpersonal and customer relations skills which also includes problem solving and decision making skills.
Ability to function in a fast paced, ever changing environment.
In-depth knowledge of various systems including (but not limited to) Aperio, FiServ CWS, Signature UI, Architect Admin Portal, Nautilus, etc.
Must be able to navigate multiple systems simultaneously in order to address and respond to customer requests in a timely manner. (Multi-tasking).
This position requires the ability to clarify, research, uncover solutions, resolve issues or escalate unresolved problems.
Ability to work well with pe
Tasks Performed:
30% Identify customer opportunities through interactive and consultative conversations to assess and address the needs of the customer through various channels. Provides services to customers, including but not limited to basic deposit account opening and referring customers to the appropriate business partners when necessary. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to analyze and resolve moderately complex customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer's need in a timely manner.
30% Processes routine to moderately complex transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and moderately complex transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms & reports and daily vault balancing. Engages in referral and relationship management in accordance with established objectives and goals. Provides support for new deposit account opening as required. Will adhere to security measures and controls to minimize any potential losses to the company.
30% Provides advanced subject matter expertise and support to branch operations and divisions which may include but are not limited to Message Center, Contact Center calls, payoff letters, online account verification and assisting internal and external customers in troubleshooting hardware/software issues.
5% Participates in community events that support efforts with the Community Reinvestment Act CRA.
5% Performs other duties as assigned and required.
Physical Requirements:
Communicate effectively with internal and/or external customers
Stationary 50% of time
Move about within or between locations
Bend, Twist, Crouch, Squat
Move Objects to Maximum 20 lbs
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
NBT Bank offers a stimulating work environment that recognizes talent and encourages teamwork. Our employees benefit from a total compensation package, including competitive salary, bonuses and a wide range of benefits for eligible employees - like our Student Loan Repayment Program. Join NBT Bank and build your career through the many growth, learning and collaborative opportunities made available across the company.
EEO is the law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf)
EEO is the Law Poster Supplement
Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Family Medical Leave Act (FMLA) Poster
Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)
NBT Bank is an equal opportunity employer and fully supports a diversified environment. We do not discriminate against any applicant or employee because of race, color, religion, sex, national origin, age, disability, sexual orientation, marital status or veteran status, recently separated veterans, genetic information, victims of domestic violence and stalking or any other class protected by Federal, State or local law. This policy applies to all terms of employment.
NBT Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the Careers website or submission process, please call 1-888-804-1771 or contact us via email at humanresources@nbtbank.com. The Human Resources Shared Service Center hours of operation are Monday through Friday, 8:00 AM to 5:00 PM EST.