Experience Inc. Jobs

Summary:

We are looking for outstanding individuals who can provide  "wow client experience" through the delivery of our custom relaxation, therapeutic massage services and unique body treatments; educate clients on professional service and product recommendations. 

Essential Functions:

• Greet guests and members in a professional and courteous manner.
• Designs a specific massage plan based on the client's needs after reviewing the client intake form with each guest.
• Complete accurate and legible client intake notes.
• Obtains client's informed consent for massage plan prior to beginning the massage.
• Provide relevant information about spa facilities and available services.
• Perform 50 minute (up to 120 minute if capable) quality massage session within their scope of training and utilizing draping protocols.
• Creates excellent experience for guests & members trough a present therapeutic touch and friendly attitude.
• Promotes the health and wellness benefits of massage specific to each client and recommends frequency.
• Increase occupancy through consistent delivery of service and product knowledge.
• Meet or exceeds set goals that include average ticket, pre-booking, product sales and retention.
• Safeguards client information and confidentiality.
• Executes professional boundaries and does not engage in dual relationships with clients.
• Maintains a professional clean appearance of self and clinic by wearing a clean and pressed uniform, following the table dressing & draping protocols and keeping the therapy room clean.
• Assist in supporting salon operations such as front desk, dispensary or spa support when necessary.
• Adheres to compliance regulations for all Federal, State, and local guidelines related to professional licensing, practices and procedures.
• Is detailed and able to multi-task effectively in order to accomplish various tasks throughout the day while keeping the guest experience in mind at all times.

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``` - Receives payments for goods and services and properly accounts for the money.  Reconciles daily sales, deposits, and receipts, when applicable.

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``` - Provides a high standard of professionalism and guest service.

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``` - Performs other duties as assigned in order to promote the goals and objectives of the spa.

Knowledge, Skills, and Abilities (Minimum Qualifications):

• Technical college or certificate degree and state massage practitioner license.
• Previous spa experience or 150 clinical hours of massage required.
• Minimum of 60 hours of Deep Tissue training.
• Minimum of 12 months related experience and/or training.
• Must have the ability to read and comprehend simple instructions, short correspondence and memos. 
• Must have adequate reasoning and critical thinking abilities to carry out simple instructions and carry out work duties.
• Must have excellent Client Relation Skills in order to answer routine questions and resolve issues.
• Ability to maintain company, employee and patron information confidentiality.
• Must be able to obtain a valid Tribal Gaming License.
• Ability to communicate professionally in written, verbal, and non-verbal format while portraying a friendly tone, word choice, and body language.

• Must be able to work flexible hours and days including holidays, weekends, and overtime.

   

Physical Demands / Work Environment:

Manual and finger dexterity as required to perform daily job duties.

Ability to frequently walk and/or stand for prolonged periods of time.

Ability to occasionally lift and/or move up to 35 pounds.

Sufficient visual acuity to write, recognize printed materials, computer screen, and notice non-verbal behav