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The Senior Account Manager is accountable for the development of segment customer strategy, satisfaction, advocacy, and relationship management plans and activities with an assigned group of OPPD's largest Commercial and Industrial accounts throughout the OPPD service territory. This requires understanding of individual customers as well as customer industry goals, strategies and operating trends, energy strategies, and sustainability and reliability requirements. This includes acting as the primary point of contact for the customer and serving as a liaison between the assigned customer accounts and OPPD's internal resources for strategic partnerships and other business needs. The position requires ensuring high customer satisfaction through a cross-functional, collaborative and consultative, low effort service model that achieves customer energy and growth goals and aligns supply with energy and product and service demand. The Senior Account Manager is required to represent the Voice of the Customer (VoC) and the needs of assigned customer segments in product, service and program development and management and ensures their needs and expectations, as well as OPPD business objectives, related to product and service delivery are understood vertically and laterally throughout the organization. They will be an advocate for the customer and proponent for OPPD management business positions while providing outstanding customer service and resolving essential customer business needs. This position is expected to effectively utilize OPPD leadership, to include the Executive Leadership Team - as needed, to enhance the OPPD to Customer relationship. The Senior Account Manager may be required to coordinate and lead the resolution of any electrical supply issues for their assigned accounts and be available to answer customer outage event notifications and customer phone calls outside of normal business hours.

1. Serve as the customer's primary point of contact for all energy related core business service needs.

   • Sponsor the analysis, development, execution and resolution of all assigned large C&I customer core business needs and projects utilizing the resources of internal departments, external vendors, and contractors.

   • Provide expert thought leadership in your field and work with limited direction, using additional research and interpretation to identify issues or problems providing direction to supporting team members.

   • Work collectively with OPPD stakeholders, owners and outside entities to plan, organize and execute assigned customer service projects to meet customer need date requirements.

   • Identify and prioritize plans for all work by stating clear objectives, establishing and defining milestones, and communicating project status to ensure on-time project completion.

   • Establish and maintain customer agreements and contracts to ensure mutual understand of agreed upon deliverables.

2. Execute plans and strategies to achieve OPPD and Customer Service strategic objectives in providing core electrical services.

   • Aligning cross-functional and/or external resources within collaborative processes that guarantees all accounts are effectively served and resources available to build and maintain excellent customer relationships, experiences, and satisfaction.

   • Align the ongoing refinement and execution of strategies and processes that guide customer engagement and load growth in periods of short or long available capacity.

   • Execute large C&I customer account management strategies that supports organizational customer centricity and all Customer Service Maturity areas.

   • Constantly assess, synthesize and convey the energy and sustainability trends, sentiment, risks and opportunities of assigned commercial and industrial customer segment(s) and how these intersect with OPPD strategies.

   • Utilizing the Integrated Energy Marketplace (IEM) model, assess and represent the needs of the C&I customer segments in product, service and program development and management and ensure their needs and expectations, as well as OPPD business objectives, related to product and service delivery are understood throughout the organization.

   • Establish and maintain a personal role with key strategic customers that ensures an easy, effective escalation resource for direct reports.

3. Accountable to execute plans and strategies to achieve OPPD and Customer Service strategic objectives in providing customer energy solutions.

   • Represent the needs of assigned customer segment(s) in product, service and program development and management, ensuring their needs and expectations, as well as OPPD business objectives, related to product and service delivery are understood throughout the organization.

   • Develop and implement customer relationship management strategies and processes to ensure identification of commercial and industrial energy trends to inform OPPD's integrated planning processes as well as identifying opportunities for Product and Services sales and/or development.

   • Identify sales and C&I partnership opportunities to attain sales goals while increasing margin from P&S offerings.

   • Prepare a strategic account plan for each assigned customer, which includes, but is not limited to, customer profiles, annual energy reviews, business decision templates, management and leadership presentations, and product/service sales strategies.

   • Establish an annual sales strategy to achieve marketing and sales goals as set forth by management and strategic directive(s) and maintain a set performance metrics relative to those goals.

   Qualifications

Required:

• Bachelor degree in business, management, engineering or related field.

• Five (5) years of electric utility experience working with electric distribution system design and components, construction procedures, electric rates and rate design principles; OR five (5) years of experience with energy technology and applications.

• Five (5) years of strong and proven success in leading complex customer account management and relationship strategies.

• Demonstrated excellent interpersonal and communication skills.

• Previous experience managing the delivery of multiple assignments with overlapping priorities & timelines.

• Demonstrated ability to influence and effectively collaborate in cross-functional team environments.

¿ Must possess a valid driver's license and provide personal vehicle for reimbursed business-related mileage.

Desired:

• Professional Engineer License or an advanced degree applicable to the position.

• Previous experience with industrial or commercial processes and businesses principles.

• Working knowledge of local, regional, and national policies, procedures and regulatory requirements for electric utility operations.

• Negotiating skills acquired through selling and/or buying experience.

• Project Management Professional Certification.

Time Demands:

1. This position is considered an "essential position" meaning when business necessity and continuity needs are emergent, this position will be required to report to work and may be required to work hours beyond an employee's normal shift.

2. Maintain regular and predictable attendance in alignment with Departmental policy.

3. Must maintain 24-hour availability for technical and professional assistance, emergency response, and directing remedial action in response to such emergencies, as well as maintain availability as required for on call duty.

   Closing Statement

Salary Grade: S6

Base: $104,645

Midpoint: $130,806

At Omaha Public Power District, we're passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB: To provide power with a purpose. We have real impact - on people's lives, on the environment, and on the future of energy. We're always looking for bright, capable people who want an opportunity to lead from where you are, wherever you are, and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement

EOE: Protected Veterans/Disability

How To Apply

Apply online at www.oppd.com on or before November 13, 2024.

Recruiter: Jennifer Skupa - jkskupa@oppd.com #LI-JS1

PLEASE NOTE - Your application has not been submitted unless you have applied for a specific requisition. If you have not chosen a specific opening, your application will remain in 'DRAFT' form and will not be viewed by our Human Capital staff.