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This position can be hired remotely anywhere within the continental U.S.

The Purchasing Specialist is an operations support role assisting both the new business and renewals business client operations team as well as the Client Managers / Client Directors with management of their security technology business. The purchasing specialists provide exceptional service, support, and communication through assisting with customer inquiries, problem-solving, issue resolution direct, and management of customer orders, ensuring customer satisfaction and retention through processing orders, inquiries, and order management acting as the liaison with the sales team, client invoicing team, account payable, and collections teams. This crucial role interacts with manufacturing partners and internal business in a fast-paced support atmosphere. The Purchasing Specialists report to the Purchasing Manager.

How you’ll make an impact

• Support assigned sales regions by processing all client security technology sales orders in accordance with current guidelines booking service level turnaround time (within 24 hours for bookable orders) ensuring all orders have been audited for financial accuracy to minimize financial risk to Optiv.

• Proactively monitoring existing open business to ensure client satisfaction and prompt revenue recognition using Salesforce.com and NetSuite.

• Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors other to ensure the sales cycle and the client needs are met

• Select proper order type to help with revenue recognition forecasting.

• Provide open order status reporting to the COS/Client Manager/Client Director, operations, and management upon request.

• Act as a liaison between Optiv internal business units and the vendor/partner/distributor community.

• Collaborate with internal teams to share best practices, ideas, training, that support Optiv’s culture and core values

• Build a professional relationship with internal cross functional teams to reflect Optiv's Core Values

• Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities.

• Develop and maintain product and industry knowledge

• Actively volunteer to complete tasks on behalf of peers that are out of the office.

• Provide outstanding and enthusiastic client service and communication both by phone and email. Respond quickly and accurately to requests from inside resources as well as outside vendor/distributor community.

• Multi-task ongoing activities from multiple people in a fast environment while producing accurate and timely vendor purchases orders.

• Develop and retain product and industry knowledge to be used to identify expertise. Commitment to developing knowledge and experience.

• Provide historical order history analysis to COS or Client Manager upon request.

What we're looking for

• Ability to work in a sales partnership setting, where workflow is determined by incoming requests required.

• Ability to build relationships and trust with internal and external partners/clients.

• Ability to prioritize tasks to align with particular deadlines

• Superior organizational skills, independent judgment and functional arithmetic skills.

• Ability to build relationships and trust with internal and external partners/clients.

• Ability to prioritize tasks to align with particular deadlines

• Superior organizational skills, independent judgment and functional arithmetic skills.

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to clients, clients and other employees of the organization.

• Strong written and verbal communication skills are a must.

• Ability to clearly communicate via telephone, e-mail and written document.

• Ability to calculate figures and amounts such as discounts, margins, or vendor costs

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret a variety of instructions furnished in written, oral or from a sales quote

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups (http://www.optiv.com/company/about-us#dei-group) .

• Work/life balance

• Professional training resources

• Creative problem-solving and the ability to tackle unique, complex projects

• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.

• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer (EEO). All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.

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