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LinkedIn Knowledge Management Content Strategist in Omaha, Nebraska

Imagine what we can do together. At LinkedIn, we believe amazing things can happen when we work together in an environment where everyone feels a true sense of belonging and their ideas are heard. Join us and help make a direct impact on the world’s workforce in ways no other company can. 

The Knowledge Management Solutions (KMS) team is responsible for organizing, writing, and publishing LinkedIn’s Help Center content. Additionally, KMS develops instructional, procedural, and technical content distributed externally across channels and LinkedIn experiences such as chat, email, in-product, and search.

Join us as we take a new direction in content, modernizing the way content is created and delivered to ensure an exceptional content experience for our customers.

As a Content Strategist, you will be responsible for creating content for a set of complex products that align to the needs of a line of business. Creating timely content for feature releases, collaborating, and providing quality feedback to team members, interacting with partners to establish self as a peer and trusted partner within KMS team will be some of your primary responsibilities. The role is dependent on your ability to collaborate with partners and team members to gather the information required to develop relevant and complete content, for our help center audiences.

Taking care of our internal and external customers is our number one priority. You’ll be expected to maintain solid, trusted, collaborative relationships with cross-functional partners to successfully analyze and solve issues together. You will be working closely with POMs, Product, Marketing, and Senior to create and define a great content experience for our members.

Responsibilities:

  • Responsible for developing and delivering accurate and timely content for a line of business under guidance from senior/manager.

  • Develop high-quality content per the quality program based on data insights and inputs from stakeholders

  • Create and present project plans to business partners that are clear, concise, and establish agreement among business partners to see through the plan.

  • Create and drive a data driven content strategy for the line of business with moderate supervision from senior.

  • Build subject matter expertise for a designated area of work.

  • Master the LinkedIn Voice and Tone and the Help Style Guide.

  • Participate in the peer to peer review process to improve the quality of content and provide open, honest, and constructive feedback.

  • Collaborate, build relationships, and share knowledge with global team members and partners as needed.

  • Model LinkedIn’s culture and values and actively participate in developing a healthy team culture.

Basic Qualifications:

  • Bachelor’s Degree or equivalent experience

  • 5+ years of industry and technical writing experience

  • Experience in DITA or other topic-based authoring methodology

  • Experience in data-driven analysis and capacity planning for content work

Preferred Qualifications:

  • Experience with Document Development Lifecycle

  • Knowledge of Information Mapping or other similar methodologies

  • Team player who can develop strong relationships and promote a healthy team culture

  • Passionate about learning, having a positive attitude and growth mindset

  • Strong analytical, organizational, and time management skills

  • Ability to perform audience and task analysis and map content to customer support journey

  • Proficiency in using authoring tools such as XMetal, Oxygen, MS Word

  • Proficiency in SharePoint, Content Management Systems, CRMs

  • Ability to work through ambiguity and manage competing priorities

  • Experience defining, tracking, and reporting on content KPIs

All your information will be kept confidential according to EEO guidelines.

Equal Opportunity Statement

LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information. ​

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at accommodations@linkedin.com and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

  • Documents in alternate formats or read aloud to you

  • Having interviews in an accessible location

  • Being accompanied by a service dog

  • Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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