Experience Inc. Jobs

Overview

Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family.

PenFed is hiring a (Hybrid) Director, Home Lending Systems Administration at our San Antonio, Texas; Jacksonville, Florida; Phoenix, Arizona; Tysons, Virginia or Omaha, Nebraska location. The primary purpose of this job is to lead a team of system administrators that manage the support and maintenance for the ICE/Encompass applications and additional originations applications as applicable. This role will be responsible for oversight of system analysis, solution design, systems integration, production support and maintenance, security administration, access controls, systems administration, system testing, and tier one system support. They will partner with the business and IT to ensure business operations are maintained without interruption.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

• Manage the ICE/Encompass application, including bi-monthly releases for enhancements and maintenance. Provide assistance to LOB/end users related to system functionality across Mortgage Originations.

• Oversight of a team responsible for the building, testing and implementation of new system enhancements such as business rules, custom input forms, workflows, and third-party integrations through advanced coding.

• Collaborate with ICE/Encompass subject matter experts and business stakeholders to identify and implement solutions.

• Management of all configuration change management across Mortgage Operations applications.

• Responsible for any future system upgrades or transition to web functionality.

• Manage all system activities within Encompass including monitoring of system performance, system issues and user opened ticket.

• Oversight and audit of user access and security templates.

• Management of the 1st tier help function for users of Encompass.

• Management of system performance and advisories from vendors.

• Management of system tools that improve the end user experience.

• Act as support liaison between PenFed and ICE.

• Responsible for problem resolution and issues management oversight.

• Lead deployments and post-release activities in accordance with PenFed Change Management policies.

• Coordinate and communicate ICE/Encompass major releases, advising business leadership of potential enhancements and changes to the platform and how they may impact business processes.

• Systematic review of business processes ensuring use of Mortgage Origination’s system is accurate and conducted in a controlled environment reducing risks for originations, operations, and investors.

• Reconciliation of all ICE invoices and management of account agreements.

• Maintains current knowledge of changes in federal and state regulations concerning real estate related lending and changes in guidelines initiated by the National Credit Union Association (NCUA) and other Federal and state government agencies.

• Working with business areas candidate will envision and create solutions to questions raised by the business area.

• Work with the business to understand operations to the extent that enables them to provide advisory service for process improvements to maximize the functionality of the ICE/Encompass application.

• Keep abreast of current technology; research developments in network hardware and software products as they may apply to the business.

• Ensure appropriate company and departmental Change Control and operational procedures are followed for all production-related updates assigned changes.

• Remain an active learner in technologies and regulations related to your domain.

• Lead and/or participate in on-call 24x7 support as needed in the event of a system outage or failure.

Qualifications

An equivalent combination of education and experience is considered.

• Bachelor’s Degree preferred.

• Minimum of twelve (12) years’ experience in Mortgage Originations with a minimum of four (4) years of direct management experience required.

• Advanced knowledge of ICE’s Encompass application is required.

• Experience in mortgage technology, mortgage operations and mortgage compliance which includes federal, state, and GSE guidelines.

• Must have proven strong analytical and problem-solving skills.

• Ability to learn new applications from a business and technology perspective.

• Strong ability to communicate effectively across varied areas including technology, business units and senior leadership.

• Ability to manage multiple competing priorities under tight deadlines in a fast-paced, dynamic environment; ability to organize time and resources to bring initiatives to successful completion.

• Strong written, verbal, organizational, and communication skills necessary.

• Proven project management and executive presentation skills.

• Experience interacting with and presenting to executive management.

Supervisory Responsibility

This position will supervise employees.

Licenses and Certifications

• Either the ability to obtain or the possession of Encompass System Admin Certification.

• Six Sigma Green or Black belt preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

The ability to travel to various worksites and be on-call may be required.

About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2.8 million members and over $36 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment OpportunityPenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.