Experience Inc. Jobs

We look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law. Bring your organizational, leadership skills and thirst for solutions to an organization that cares about its members and the community! As the Member Solutions Assistant Manager, you'll be managing staff and collection activities for consumer loans and loan loss recovery. You'll be responsible for the day-to-day staffing and personnel issues, exercising discretion and independent judgment with limited supervision. You'll be serving as secondary point of contact for branches and corporate departments for any operational questions or issues. Ready to join a fast-growing company, with great people, doing great work, look no further - you may have found your dream job! Your day may include: Overseeing and monitoring activity of the Member Solutions Department including all collections, bankruptcies, legal, charge-offs, and repossessions Working with the department manager in executing strategies that affect monthly department scorecard metrics and staff performance Preparing the month-end report detailing volume and the credit union's loss and charge off ratios Preparing and monitoring scorecard, metrics and performance of staff by generating and reviewing monthly scorecard metrics Demonstrating and reinforcing expectations for excellent member service by modeling and coaching effective behaviors Supervising, motivating, coaching, and evaluating department personnel, while maintaining a team atmosphere Monitoring call volume and service level, including individual performance Performs Collector file reviews to ensure department work standards are being met Temporarily acting as the department Manager in the event of absence Responding to internal and external member complaints (DFI, Attorney General) while handling member escalations, as needed What you bring to the team: High school graduate or equivalent, or greater Three (3) years or more of experience in collections Three (3) years or more of experience in the financial industry Three (3) years or more of supervisory experience Certification in Financial Coaching, or ability to obtain within 6 months of hire Extensive knowledge of consumer laws and regulations, policies, procedures and principles of lending Strong negotiation skills Extensive experience collecting severely delinquent loans Strong leadership, influencing and presentation skills Ability to work under stressful conditions while maintaining professionalism, and enthusiasm Strong working knowledge of personal computers to include Microsoft Office products Analytical decision-making and problem solving ability Confidentiality, compassion, empathy and sincerity in dealing with the sensitivity of members Strong, highly developed interpersonal skills and communication (written and verbal) Competitive pay: $69,793.46 - $104,690.20 annual, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position. The target range for qualified new hires is typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account. Where we're lo