Experience Inc. Jobs

We look forward to reviewing your application!All applicants must include a resume.Visa sponsorship not available.Contact us at 1.800.562.0999 x11111 with any questions.We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law. As a Loss Recovery Analyst I or II, and as a team member of the Fraud and Information Security Department, you will be responsible for working with members, co-workers, and third-party card processors to process fraud and dispute claims in compliance with applicable regulations on fraud prevention and recovery. You will be responsible for investigating and analyzing to determine appropriate actions to be taken in processing fraud, disputing claims, and recovering losses. If you enjoy providing support to members and coworkers on loss prevention and taking complex calls, then this is the job for you! Your day may include: Ability to handle escalated, complex and emotionally charged calls involving suspicious or fraudulent transactions, and taking decisive actions quickly to mitigate risk and loss to WSECU and/or members Assisting members and coworkers in processing fraud and dispute claims and recovering losses Investigating claims to determine appropriate actions needed such as submitting chargebacks, writing off the loss, or denying the claim Working with third party card processor and performs work needed to process the claims in compliance with applicable regulations Data analysis to identify fraud trends Serving as a resource for credit union staff and members for all departmental-related initiatives by maintaining cross-training routines for all core department functions Providing direction to business lines requesting assistance and helping resolve complex account problems Exhibits a high level of integrity and maintaining confidentiality of highly sensitive and confidential information Performs data analysis Cybersecurity investigation and investigating across multiple systems What you bring to the team: For Loss Prevention Analyst I: Competitive pay for Loss Prevention Analyst I: $22.00 - 32.99 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits One (1) year financial institution experience, to include experience with fraud risk investigation and/or transaction analysis and handling escalated and emotionally charged calls Experience with Microsoft Excel and Word Knowledge of Reg E and Reg Z Experience with back office operations and anti-money laundering programs For Loss Prevention Analyst II: Competitive pay for Loss Prevention Analyst II: $25.16 - $37.74 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits Three (3) years financial institution experience, to include experience with fraud or dispute investigation or anti money laundering programs, data and/or transaction analysis and handling escalated and emotionally charged calls Experience with Microsoft Excel and Word Knowledge of VISA Chargeback process and operating rules Knowledge of Regulation E and Z Knowledge of UCC and NACHA Rules and Regulations Knowledge of BSA Recordkeeping and reporting requirements WSECU is currently hiring a Loss Prevention Analyst I or II depending on qualifications Bonus points if you have: Back-office operations and anti-money laundering programs Cybersecurity analysis General ledger account reconciliation Knowledge of UCC and NACHA rules and regulations Technology experience with: Symita