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About the Role Thomson Reuters is looking for a Customer Success Manager to join our Customer Success team, focused on our CoCounsel Core & Drafting products. Your responsibilities will include developing and implementing strategies to drive product adoption and maximize usage among our small law firm customers, facilitating the onboarding and training our small firm customers on our CoCounsel software, and working cross-functionally with our sales and GTM teams to ensure that the needs of our small firm customers are being met. The ideal candidate has previous experience working in a legal technology company in a customer success or other customer-facing role. A J.D. or other legal education, or previous experience working with law firms is required. As a Customer Success Manager, Small Law, you will: Analyzing product usage data and developing long-term strategies to improve small law customer satisfaction and increase retention rates. Developing campaigns and initiatives to facilitate the onboarding and training of small law firm customers on our software, including developing customized training programs to serve specific client needs; Regularly meeting and communicating with our small firm customers to ensure that their needs are being met and that each small firm customers is realizing the full value of our software; Working cross-functionally with Sales and our GTM teams, as well as Product, Marketing, and other teams to ensure that small law firm customer needs are being met; Becoming a CoCounsel expert and providing support to small law firm customers by answering questions about best practices for using our product. About You You have a law degree or formal legal education and/or substantial experience working with law firms and attorneys You have a deep understanding of Customer Success best practices, including time in Customer Success role You are interested in learning about new technology and software and have worked with Generative AI. This role is focused on driving adoption of CoCounsel, our generative AI legal assistant. You have strong presenting and communication skills with experience training and interacting with customers regularly You are interested in learning about new technology and software - we offer a suite of cutting-edge A.I.-based software products You are personable, have a positive attitude, enjoy problem-solving, and helping customers You enjoy working on cross-functional teams and contributing to broader outcomes-particularly ones focused on positive customer experiences #LI-DM1 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing. Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more. Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking. Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact. Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the pl