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JOB DESCRIPTION FORM Position Title: Receptionist,Patient Access Reports To: Manager, Patient Access Department: Patient Access FLSA Status: Non-Exempt Job Code: 3500042 Revised: 9/26/2022 Job Summary: The Patient Access Receptionist is responsible for all patient registration duties including, clinic provider and walk-in clinic provider scheduling. This position is also responsible for central telephone duties and assisting patients/visitors with directions and escort/transportation. Education, Training or Degree Required:(indicate preferred or required) High School Diploma or equivalent (preferred) Certification from college or technical school (preferred) License/Registration/Certification Required: (will be primary source verified by HR) No license, registration or certification required. Accountability for All Employees: Adheres to the Olivia Hospital & Clinic Employee and HealthPartners Values Maintains confidentiality of the organization and patients Reports any health/medical errors Observes all Environment of Care policies and reports safety risks or hazards immediately Knowledge, Skills & Abilities: (indicate preferred or required) 6+ months of related experience (preferred) Verbal and written communication skills Ability to problem solve and reach/implement reasonable solutions Basic computer and keyboarding skills Knowledge of medical terminology Organizational skills Customer service skills Ability to work independently Ability to handle multiple tasks at a time Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Essential Duties & Responsibilities: Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Explain policies, procedures, or services to patients using medical or administrative knowledge. Direct patient inquiries or complaints to leader and/or submit an AWARE ticket to ensure satisfactory resolution. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Receive payment and provide receipts for services. Collect, sort, distribute, or prepare mail and/or courier deliveries. Verify patient insurances. Accurately verifies all demographic and benefit information through previous registration, direct contact and/or language translation line. Responsible for monitoring incoming faxes and distributing as appropriate. Register patients in a timely, effective, and accurate manner. Responsible for provider scheduling templates and scheduling patients by provider and applicable template and appropriate time slots. Participates in the patient admission process and appropriate chart completion. Maintains privacy and confidentiality regarding patients, staff, and all pertinent information (HIPAA). Additional duties as assigned. Leader Responsibilities: No leader responsibilities JOB ANALYSIS *Note: In terms of an 8-hour workday, "Occasionally" equals 1% to 33%, "Frequently", 34% to 66%, "Continuously", 67% to 100%. In an 8 hour workday, employee must: (Hours at full capacity for each activity) Position None 1 2 3 4 5 6 7 8 Sit X Stand X Walk X Employee's job requires he/she: Activity Not at All Occasionally Frequently Continuously Comments Bend/Stoop X Squat X Crawl X Climb (8 feet) X Reach above shoulder level X Crouch X Kneel X Balance X Push/Pull (25 lbs) X Employee's job requires he/she: Weight carried Not at All Occasionally Frequently Continuously Comments Up to 10 lbs. X 11-24 lbs. X 25-34 lbs. X 35-50 lbs. X 51-74 lbs. X 75-100 lbs. X Over 100 lbs. X Job requires employee use hands for repetitive action such as: Hand Repetitive Movements Simple Grasping Firm Grasping Fine Manipulating Comments Yes No Yes No Yes No Right Hand Left Hand Both Hands X X X Does the employee' job require: Activity Yes No Describe if Yes Working on unprotected heights? X Working on uneven terrain? X Working on wet/damp surfaces? X Operating moving equipment? X Operating vehicles? X Use of tools? X Use of telephone? X Answering/directing incoming calls Use of keyboard/computer terminal? X General duties Working under time pressure? X Working rapidly for long periods? X Working alone? X Afternoon/weekend rotation Close work? X Working with other Patient Access Clerks Good vision (close/distance/peripheral & depth perc) X General duties Good color vision? X General Duties Good hearing? X General Duties Good speaking? X General Duties Reading? X General Duties Writing? X General Duties Simple arithmetic? X Mathematics? X Weighing and /or measuring? X The work environment where the job is carried out: Job environment Yes No % of Day Spent Indoors X 100% Outdoors X At a desk or bench X 100% In a car or truck X In an office X 100% Is the employee exposed to: Exposed to Yes No Describe if Yes Bloodborne Pathogens/Infectious diseases? X Occasional direct patient contact Chemicals/respiratory hazards? X Noise? X Phones, communication in reception area Dust, fumes & gases? X Extreme heat or cold? X Cramped areas? X Behind reception desk with other colleagues Working close to electrical current? X Other hazards? X Exposure Determination: Category I Category II Category III Tasks that routinely involve exposure or potential exposure to blood, body fluids or tissues. Tasks that do not routinely involve exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a condition of employment. Tasks that do not routinely involve exposure to blood, body fluids or tissues (persons in this category are not called upon to perform or assist in the emergency medical aid or to be potentially exposed in any other way as a condition of employment. Yes No Yes No Yes No X X X For More Information: See Your Leader This job description is not intended to be all-inclusive. The employee will also perform other reasonable related duties as assigned by the supervisor or management. Management reserves the right to change job responsibilities, duties, and hours as needs prevail. This document is for management communication only and is not intended to imply a written or implied contract of employment. Patient Access Representative Revised on 9/26/2022 Page 11 of 11 We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.