Job Information
Parker Hannifin Corporation Customer Service Manager - 45543 in Olive Branch, Mississippi
This position is for a (Customer Service Manager) located in Olive Branch, MS.
Summary: Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin.
Duties and Responsibilities: This position reports to the Division Marketing Manager and works cross-functionally to support business growth. Establish relationships with all customers. Develop, implement, and manage performance measurement tools for both the department and department team members. Evaluate, recommend, and implement strategies to increase customer satisfaction to a world class level. Conduct workflow analysis using flow charting to identify and implement process improvements. Work closely with Quality and Engineering team members to ensure that customer quality concerns are being addressed. Support sales growth goals and an effective order-to-cash process. Implements strategic pricing as determined by Division. Maintain/manage government compliance requirements. Supply forecast to ensure optimum customer responsiveness
Job Specifications or Qualifications: 4 year college degree in Business, Marketing, or other related field. Experience leading a team. Excellent written and verbal communication skills. Proficient in Microsoft software. SAP experience is beneficial. Strong analytical skills required. Experience in the manufacturing industry is beneficial. Sales and Marketing experience is a plus.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions.