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Siemens Energy Customer Technical Support Engineer - P (TurboCompressors) in Olean, New York

A Snapshot of Your Day (position overview)

This role will be part of a team of technical support engineers within the Global Services team in Compression business. The team is focused on supporting turbo compressors product line and consistently interfaces with various internal and external stakeholders.

How You’ll Make an Impact (responsibilities)

  • Be part of the global CP Customer Technical Support (CTS)team focused on turbocompressors (TCP).

  • Provide effective day-to-day operational support to ensureresponses to all inquiries are provided within desired timeframe whilemeeting Siemens Energy standards of safety, compliance and quality.

  • Answer CTS tickets depending on team loading and technicalfocus of the ticket.

  • Be ready to provide support and guidance on variety oftechnical topics ranging from: maintenance, repairs, operationaltroubleshooting of compressors.

  • Support Marketing and Sales in front end customer support.

  • Ensurehigh responsiveness towards customers by helping in monitoring performancemetrics.

  • Analyzeticket data to identify patterns of most requested area of support by topic,fleet, customer, etc.

  • Participate in and/or conductprocess and design FMEA and RCA as a part of cross-functional team, asrequired.

  • Closely coordinate with remotediagnostics team to leverage available unit data in troubleshooting.

  • Constant engagement with theteam to identify areas of improvement, cost out and standardization.

  • Supportstrategic objectives under Shape Up program by leading key initiatives –targeted growth by leveraging CTS case related opportunities and collaborationmodel with internal teams like Field Service and Regional tech support.

What You Bring (requirements)

  • Bachelor’s Degree in Mechanical, Electrical or ManufacturingEngineering or related field is required.

  • Minimum of 5 years of experience in rotating machinery, e.g.centrifugal compressors, centrifugal pumps, axial compressors, hot gasexpanders, reciprocating compressors, gas turbines, steam turbines, orauxiliary systems is required; THOSE WITH GREATER YEARS OF EXPERIENCE MAYBE ELIGIBLE FOR A HIGHER- LEVEL POSITION.

  • Proven expertise in either of the fields related to rotatingmachinery: design engineering, repairs, installation and commissioning ortroubleshooting.

  • Experienced user of Salesforce,SAP, TeamCenter and other IT platforms used in engineering andtechnology environment is strongly preferred.

  • Experienced in managing complex technical problems incritical operational scenarios with limited available information.

  • Excellent grasp of digital tools that aid in technicaltroubleshooting including data analytics (RDS).

  • Possess and demonstrate ahigh degree of tact and professionalism; and be capable of interactingwith management, peers, shop personnel, and clients.

  • Abilityto travel (up to 25%) domestically and internationally with a valid andcurrent passport.

  • Applicants must belegally authorized for employment in the United States without need forcurrent or future employer-sponsored work authorization. Siemens Energyemployees with current visa sponsorship may be eligible for internaltransfers.

Preferred Skills

  • Master’s degree in Engineering.

  • Knowledge and understanding of Siemens Energy /Dresser-Rand’s products and services.

  • Expertise in the field of design and operation of centrifugalturbocompressors.

  • Experience with different industry segments for compressors:upstream, midstream and downstream.

  • Familiarity and experience withindustry standards such as ASME and API.

About theTeam

Our Business Area Compression Team offers comprehensive solutions in the oil and gas sector and other process industries comprising rotating equipment, electrification, and solutions for Subsea business.

Transformation of Industry

Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Checkout this video to learn more about Siemens Energy : https://bitly.ws/ZFwV

OurCommitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.


  • Career growth anddevelopment opportunities

  • Supportive workculture

  • Company paidHealth and wellness benefits

  • Paid Time Off andpaid holidays

  • 401K savings planwith company match

  • Family buildingbenefits

  • Parental leave

  • This job may bebased in New York. Siemens Energy offers a variety of health and wellnessbenefits including paid time off and holiday pay.  Details regarding ourbenefits can be found here: https://benefitsatenergy.com/thinking-of-joining.html. The base salary range forthis position if based in New York is $85, 000 -$120,000 and the annual incentive target is 10%incentive of base salary. Specific offers are determined by variousfactors, such as experience, skills, certifications, and other businessneeds. Employees typically do not start at the top of the range, thoughcompensation depends on each individual’s qualifications.



Equal Employment Opportunity Statement

Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local